Senior Business Systems Analyst

What You'll Do

Business Analysis & Requirements Management

• Work with stakeholders to understand business objectives, operational challenges, and system needs.
• Facilitate discovery sessions, workshops, and process reviews.
• Gather, document, and validate clear business requirements.
• Translate business requirements into user stories, functional specifications, process maps, and acceptance criteria.
• Analyze existing processes and recommend scalable improvements.
• Serve as a liaison between business stakeholders and technical teams.

Solution Design & Business Systems Ownership

• Design scalable business system solutions across Salesforce, HubSpot, customer support, billing, and other operational technologies.
• Develop future-state process flows, solution designs, system design documentation, object models, data structures, automation approaches, and integration requirements.
• Assess how proposed changes impact processes, integrations, data structures, reporting, and user experience.
• Recommend design approaches that prioritize simplicity, scalability, maintainability, and data integrity.
• Identify technical debt and propose long-term design improvements.
• Partner with the Salesforce Administrator to scope and implement declarative configuration changes.
• Partner with engineering and QA to scope, prioritize, and validate custom development and Salesforce-HubSpot integration work.
• Think beyond the current state to design scalable solutions and leverage AI where it can improve GTM velocity, insight, or efficiency.

Project & Initiative Leadership

• Coordinate business systems initiatives through planning, prioritization, stakeholder alignment, release validation, and change management.
• Support project planning, prioritization, risk identification, and dependency management.
• Partner with project managers and delivery leaders to ensure successful execution.
• Keep stakeholders aligned throughout solution development and implementation.
• Support user acceptance testing, release validation, and change management activities.

Data & Analytics

• Ensure solutions support high-quality reporting and analytics.
• Partner with data teams to define business metrics and reporting requirements.
• Own the data quality and integrity requirements for any system change, partnering with the Salesforce Administrator and engineering team on implementation.
• Promote consistent definitions and data standards across systems.

Governance & Continuous Improvement

• Establish and maintain documentation standards for processes, requirements, and system designs.
• Participate in solution reviews and governance activities.
• Advocate for best practices in business analysis, systems design, documentation, and platform administration.
• Identify opportunities to improve operational maturity, efficiency, and automation.

What You'll Bring

• 10+ years of experience as a Business Systems Analyst, Business Analyst, Solutions Analyst, or similar role.
• Experience designing and implementing solutions across Salesforce and HubSpot, including building and maintaining integrations between the two.
• Strong business process analysis and process design expertise.
• Experience working within a shared delivery model, partnering with a dedicated platform administrator and/or engineering team rather than owning end-to-end build.
• Experience gathering and documenting complex business requirements.
• Experience writing user stories, acceptance criteria, and functional specifications.
• Strong understanding of system integrations, data management, and process automation.
• Ability to communicate effectively with executives, business users, and technical teams.
• Strong analytical and problem-solving skills.
• Ability to navigate ambiguity and independently drive outcomes.

Nice-to-Haves:

• Salesforce Administrator certification.
• Salesforce Business Analyst certification.
• Salesforce Advanced Administrator certification.
• Experience supporting Revenue Operations, Sales Operations, Customer Success Operations, or Business Operations functions.
• Experience with CPQ, subscription management, billing systems, or SaaS operational workflows.
• Familiarity with Agile delivery methodologies.
• Experience with Azure DevOps, Jira, or similar work management platforms.
• Experience with data visualization and reporting platforms.
• Experience leveraging AI in a GTM environment to drive sales velocity, improve GTM insights, or increase operational efficiency.

The ideal candidate:

• Combines systems thinking with clear, business-oriented communication.
• Understands systems, processes, and data as an interconnected ecosystem.
• Prioritizes scalable design over short-term fixes.
• Balances strategic thinking with execution detail.
• Can challenge assumptions and recommend better approaches.
• Thrives in cross-functional environments.
• Values accountability, continuous improvement, and operational excellence.
• Is comfortable influencing without direct authority.

A successful Senior Business Systems Analyst will:

• Become a trusted advisor to business stakeholders and leadership.
• Improve the quality and completeness of requirements and solution design artifacts.
• Reduce implementation rework through better upfront analysis and planning.
• Establish scalable patterns for process design, documentation, and solution design.
• Enhance data integrity and operational efficiency across business systems.
• Help mature the organization's business systems governance and operational processes.
• Enable teams to move faster through clearer requirements, better solution design, and improved stakeholder alignment.