Senior Account Manager
Job Description
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What We Are Looking For
As a Senior Account Manager you will be responsible for partnering with both internal teams and customers to drive value through adoption of Persado’s platform. You will collaborate with customers daily to build relationships, establish success metrics & track results, drive utilization, bring awareness of all available Persado solutions, and uncover growth opportunities.
This is a remote role, but candidates should be located on the East Coast, preferably within the Washington, DC area, with the ability to travel occasionally to client locations, including DC, North Carolina, and New York.
What You Will Work On
- Serve as the primary day-to-day contact for 2-5 Enterprise accounts in Financial Services, driving customer engagement and adoption of Persado.
- Plan, lead, and present Quarterly Business Reviews that demonstrate ROI and surface expansion opportunities.
- Develop and execute results-driven account plans aligned to quarterly, semi-annual, and annual customer goals.
- Act as a strategic advisor on Persado products - onboarding users, enabling adoption, and championing customer needs.
- Own issue resolution and escalate as needed; identify process or product improvements to enhance customer experience.
- Build deep, trusted relationships with key stakeholders, including regular in-person engagement at customer sites (expect ~20-30% travel).
Requirements
What You Bring
The ideal candidate will be bright, ambitious, self-driven, hard-working and flexible.
- 4+ years of experience in Customer Success, Account Management, or a related role at a high-growth SaaS, tech, or digital marketing company serving large Enterprise clients.
- A proven track record of retaining and growing enterprise accounts, including identifying and sourcing expansion opportunities.
- Comfortable operating autonomously across multiple enterprise stakeholders and traveling to customer sites regularly.
- Strong analytical mindset; able to interpret data, calculate ROI, and support impact reporting using Excel or Google Sheets (including pivot tables and basic formulas).
- A basic understanding of key marketing programs and channels.
- Bonus: direct exposure working with financial institutions on marketing-related efforts.
Benefits
What We Offer
Achieve your life goals and work goals at Persado:
- Persado’s hybrid working model empowers both remote and in-office work equitably
- Competitive and equitable compensation
- Generous benefits packages globally
- 401k matching (USA); Pension Scheme (Certain EU locations) to prepare for your future
- We encourage professional growth through our dedicated enablement and training teams, as well as on demand tools and resources
- Employee Enrichment Fund to pursue a passion or upgrade your home office
- Structured onboarding program to ensure a confident start and long-term success for new hires
- Strong emphasis on career development and mobility, continuous feedback loops and performance management
- Flexible time off to support work-life harmony (including some extra days on Winter Holiday Break)
- #PersadoCares: 2 paid Volunteer days per year and charitable donation matching
- Robust Diversity, Inclusion and Belonging initiatives; culture month celebrations, commitment to bias-free recruitment, community ERGs, and more
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Persado
View Company ProfilePersado (operating under persado.com, legally Persado Inc.) is the premier, enterprise-grade Motivation AI platform, cognitive content pioneer, and generative marketing AI orchestration powerhouse engineered to act as the definitive, high-velocity language personalization, emotional response optimization, and brand compliance layer for global Fortune 500 retail networks, financial services institutions, and travel ecosystems. Spun out in 2012 from mobile marketing innovator Upstream by technology visionaries Alex Vratskides and Assaf Baciu, the platform completely eliminates the severe systemic friction of modern corporate communications—where enterprise marketers rely on subjective creative guesswork, deploy low-impact static copy, and struggle to scale message personalization across complex omni-channel campaigns—by deploying a sophisticated, data-driven mathematical approach to language. Moving far beyond traditional, passive text generation algorithms or generic large language models (LLMs) that prioritize fluency over impact, Persado natively unifies a massive proprietary language cloud (comprising over one million tagged, scored, and structurally cataloged words and phrases), advanced predictive performance scoring engines, multi-agent automated content compliance checks, and a patent-protected multi-variant A/B/n content testing framework into a single high-availability, enterprise-tier workflow workspace. Trained on a specialized, deep vertical dataset tracking the transaction behaviors and emotional interaction telemetry of over 1.2 billion consumers across more than 100 billion digital business language impressions, the production-hardened infrastructure drives a 40% average uplift in campaign conversion rates while securing strict compliance rules under evolving regulatory architectures like the EU AI Act. Trusted to generate hundreds of millions of high-impact personalized communications for sector titans—including a historic multi-year deployment with JPMorgan Chase where Persado precision copy routinely outperformed human writers with up to a 450% lift in click-through rates, alongside elite programs with NatWest, SoFi, Ally Financial, Vodafone, and Marks & Spencer—the platform has collectively unlocked over $4.5 billion in documented incremental revenue for its enterprise clients. Operating with exceptional financial strength anchored by an 85% recurring subscription model and maintaining a customer retention rate above 90%, the firm has raised over $66 million in total elite institutional venture capital from premier investors including Bain Capital Ventures, StarVest Partners, and Goldman Sachs. Under the hood, its technology core utilizes sophisticated natural language generation (NLG), context-aware emotional framing matrices (optimizing for exact triggers like urgency, curiosity, or gratification), and deep out-of-the-box API integrations with core MarTech infrastructure like Salesforce Marketing Cloud and Adobe Experience Cloud to instantly distribute compliant variant message arrays across web, email, SMS, push notifications, and social media channels without sacrificing operational velocity. What sets Persado apart is its uncompromising dedication to replacing fragile creative intuition with absolute programmatic message predictability, enterprise-tier regulatory safety, and mathematical revenue performance; by bridging the gap between high-volume behavioral computing and live, human-quality emotional resonance, the company remains the definitive cornerstone of modern algorithmic content engineering and global digital marketing transformation.
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