Senior Account Manager

Overview

WISE Digital Partners is an award-winning digital marketing agency recognized on the Inc. 5000 list of America's fastest-growing private companies for three consecutive years. Fully remote since its founding, WISE partners with small and mid-sized businesses across North America to deliver innovative digital marketing strategies that drive measurable business growth.

We're looking for a Senior Account Manager who thrives on building long-term client relationships, leading strategic marketing conversations, and helping clients maximize the value of their digital marketing investments. This role is perfect for someone who is organized, digitally savvy, data-driven, and enjoys collaborating with both clients and internal teams while working independently in a remote environment.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Manage and nurture relationships across 15+ active monthly client accounts.
• Lead digital marketing strategy discussions covering SEO, PPC, websites, and AI-driven visibility.
• Coordinate with internal marketing, design, and development teams to execute client initiatives.
• Manage client requests and oversee smaller website and marketing projects.
• Present campaign performance, insights, and results to clients.
• Educate clients on digital marketing strategies and available services.
• Identify opportunities for account growth through upselling and long-term relationship building.
• Participate in internal meetings and client-facing strategy sessions.
• Build trust through proactive communication and exceptional client service.

Requirements

Must Have

• 3+ years of account management experience managing local, regional, or national accounts.
• Experience working with at least one of the following industries:
• Professional Services (Legal, Accounting, Mortgage)
• Home Services (HVAC, Plumbing, Roofing, Restoration)
• Strong understanding of digital marketing, including:
• SEO
• PPC
• Websites
• Familiarity with AI platforms such as ChatGPT, Gemini, or similar tools and their role in improving online visibility.
• Experience managing website-related client projects.
• Comfortable managing 15+ active client accounts simultaneously.
• Strong communication and presentation skills.
• Excellent organizational and time management abilities.
• Ability to work independently in a fully remote environment.
• Strong collaboration skills and sound judgment regarding when to involve subject-matter experts.
• Willingness to grow into leading strategic marketing conversations with internal support.

Nice to Have

• Experience growing client relationships through consultative upselling.
• Previous agency experience.
• Strong understanding of performance reporting and digital marketing analytics.
• Experience working with cross-functional marketing teams.