Salesforce Technical Business Analyst

Flosum is seeking a visionary Salesforce Technical Business Analyst who deeply understands the Salesforce ecosystem and is eager to shape its future. This role is not about maintenance—you will own the product roadmap for the only 100% Salesforce-native DevSecOps, Data Protection, and Security platform trusted by Fortune 100 companies, including Hilton, Cargill, Barry Callebaut, Cushman & Wakefield, and AARP.

You will collaborate directly with the CEO and engineering leadership to define and deliver products that create entirely new categories within the Salesforce ecosystem. Flosum is at a pivotal moment, with AI-driven DevOps (powered by Agentforce), agent-aware governance, zero-trust security orchestration, and intelligent data lifecycle management transforming the Salesforce landscape. The ideal candidate must anticipate industry trends, understand where this space is heading, and execute with conviction to lead the charge.

About Flosum

Flosum is the only enterprise-grade DevOps, Backup & Archive, Trust Center, and Data Seeding platform built entirely on the Salesforce platform. As a Salesforce Summit Partner and the only native solution certified by Salesforce, Flosum operates within the Salesforce trust boundary, ensuring zero data exposure, no third-party cloud processing, and full compliance with Salesforce security standards.

Our clientele includes the most demanding Fortune 500 enterprises in regulated industries (financial services, healthcare, government, life sciences), requiring SOX compliance, zero-trust architecture, and audit-grade governance. We compete with Copado, Gearset, AutoRABIT, and Salto, and we prevail due to our native architecture, which delivers unmatched security, speed, and extensibility that external tools cannot match.

Recently, Flosum integrated Salesforce Agentforce into its platform, making it the first and only Salesforce-native AI DevOps solution. This is just the beginning of what we plan to build.

What You Will Own

Product Vision & Strategy

• Define and drive the multi-year product roadmap across Flosum’s five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva.
• Identify opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors.
• Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for.
• Stay ahead of Salesforce’s own product direction (three releases per year) and position Flosum to capitalize on every platform shift.

AI & Innovation

• Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management.
• Define how Flosum’s extensibility platform enables customers to build custom AI-driven workflows within Salesforce’s trust boundary.
• Pioneer agent-aware governance, preparing Salesforce governance frameworks for autonomous systems and AI agents.

Customer & Market Insight

• Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management.
• Translate complex enterprise requirements (SOX, zero-trust, multi-org, regulated industries) into elegant product solutions.
• Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations.

Execution & Delivery

• Write detailed product requirements, user stories, and acceptance criteria—you do the work, not just delegate it.
• Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination.
• Define and track product KPIs: adoption, activation, expansion, NPS, and competitive win rates.

Requirements

We are looking for a missionary, not a mercenary—someone who takes genuine ownership of outcomes, thinks independently, and is driven by a need to build something meaningful.

• 7+ years of product management experience in B2B SaaS, with at least 3 years focused on the Salesforce ecosystem or Salesforce-adjacent platforms.
• Deep technical understanding of the Salesforce platform: metadata-driven architecture, deployment pipelines, sandboxes, packaging, security models, Apex, Lightning, and the ISV partner ecosystem.
• Proven track record of shipping products that enterprise customers (Fortune 500, regulated industries) adopted and paid for.
• Experience with DevOps, CI/CD, release management, or security/compliance tooling is strongly preferred.
• Understanding of the competitive landscape: Copado, Gearset, AutoRABIT, Salto, and native Salesforce DX. Knowledge of their strengths and vulnerabilities.
• Strong perspective on how AI/ML (especially Salesforce Agentforce, Einstein, Data Cloud) will reshape the Salesforce development and governance landscape.
• Hands-on executor: write PRDs, talk to customers, review wireframes, and participate in sprint reviews. Do not manage from a distance.
• Exceptional communication skills: present a product vision to a C-suite audience and write a technical specification for an engineering team in the same day.
• Intellectual curiosity and a bias toward action. When you see a problem, solve it. When you don’t know something, go learn it.

What Will Make You Exceptional in This Role

• Experience building products in the Salesforce AppExchange ecosystem, ideally as an ISV or within a Salesforce-native product company.
• Experience at the intersection of DevOps and security/compliance in regulated industries.
• Experience leading product-led growth initiatives within an enterprise product, designing self-serve onboarding, in-product conversion, and expansion mechanics.
• A point of view on the future of AI in Salesforce DevOps and the ability to articulate a 3-year vision for how autonomous agents will change how enterprises build on Salesforce.
• Experience competing head-to-head against well-funded competitors and winning through product superiority rather than marketing spend.

What We Expect in the First 12 Months

First 90 Days: Learn and Diagnose

• Achieve deep fluency in Flosum’s five product lines and their technical architecture.
• Conduct 25+ customer and prospect interviews to build a firsthand understanding of enterprise pain points.
• Complete a competitive audit with specific, actionable recommendations on where Flosum should invest to win.
• Deliver your first product roadmap refresh with clear prioritization rationale.

Months 3-6: Ship and Win

• Own and deliver at least one major product release that directly addresses a competitive gap or customer-requested capability.
• Establish a product-led feedback loop between Sales, CS, and Engineering that accelerates deal velocity and reduces churn.
• Define the next generation of Flosum’s AI capabilities and present a detailed execution plan.

Months 6-12: Scale and Lead

• Drive measurable improvement in competitive win rates against Copado and Gearset.
• Launch at least one net-new product capability that opens a new revenue stream or market segment.
• Establish Flosum as a thought leader in AI-driven Salesforce DevOps through content, speaking, and ecosystem engagement.