Sales Support Specialist (IT & Procurement)

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 7th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

Goals:

The purpose of this role is to assist internal and external clients within the blueAPACHE account base for run-rate device, licensing and services sales.

Requirements

• 1-2 years previous experience in quoting, sales support, customer service in IT or related industry.
• You have a keen interest in technology and can conceptualise consumption models.
• The ability to thrive in an environment where you are continually learning.
• Excellent verbal and written communication skills.
• Strong stakeholder management and relationship-building abilities.
• Experience managing customer communications and resolving issues.
• Previous inside sales experience in an IT distributor or MSP.
• Exposure to e-commerce or procurement portals.
• Experience with quoting tools, procurement systems, CRM platforms, or ERP solutions.
• Knowledge of Microsoft licensing, cloud services, managed services, professional services, and end-user computing solutions.
• Experience delivering customer training, demonstrations, or onboarding sessions.
• Aptitude for sales, you are engaging, work part of a team and autonomously.
• Experience in quoting, procurement, CRM, sales support, customer service, or IT operations.
• Strong understanding of IT hardware, software licensing, cloud services, managed services, procurement, and distribution channels.
• Strong stakeholder management and relationship-building abilities.
• Experience managing customer communications and resolving issues.
• Proficiency with Microsoft 365 applications.

Responsibilities

• Provide outstanding customer service and sales support to our customers and sales team.
• Provide outstanding customer service and sales support to our customers and Tier 1 (Enterprise) sales team.
• Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables.
• Raise deal registrations, work with distributors and vendors on special pricing requests.
• Work with sales team to develop further opportunities
• Work with sales specialist to facilitate ongoing run-rate transactions
• Maintain product knowledge across key vendors and participate in ongoing training.
• Assist and deal with Enterprise clients.
• Assist BDM’s
• Generate quotes.
• Build and maintain relationships with vendors and Disti’s
• Build and maintain relationships with internal sales teams and key contacts within the BA client base.
• Manage margin within the distributors base.
• Negotiate buy price with distributors.
• Own and manage procurement activities across multiple vendors and distributors.
• Develop and maintain strong relationships with distributors, vendors, and supplier partners.
• Manage pricing requests, procurement escalations, product sourcing, and order fulfilment.
• Drive procurement process improvements to enhance customer and internal team experiences.
• Monitor supplier performance, lead times, and service levels.
• Act as the operational owner of the blueAPACHE.store procurement portal.
• Manage product catalogues, pricing, listings, and customer experience.
• Identify opportunities to improve portal adoption, customer engagement, and operational efficiency.
• Coordinate with internal teams and suppliers to ensure accurate product and pricing information.
• Support portal enhancements and continuous improvement initiatives.
• Support and maintain operational processes associated with the ITQ Portal.
• Assist customers and internal teams with portal navigation and usage.
• Monitor workflow processes and identify opportunities for automation and improvement.
• Participate in testing, onboarding, training, and adoption activities for new portal functionality.
• Process customer quotes accurately and within SLA requirements across hardware, software, licensing, cloud, blueAPACHE services, managed services, and general technology requirements.
• Act as a primary owner and subject matter expert for the Epicor eFrontOffice (eFO) quoting platform.
• Create, manage, and process customer quotations for hardware, software, cloud, licensing, renewals, professional services, managed services, and other blueAPACHE service opportunities.
• Ensure all quotes are accurate, commercially viable, and delivered within agreed service levels.

Benefits

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts in their field.
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service.