Sales Support Representative

Key Responsibilities

Sales & Customer Support

• Prepare and manage customer quotes from start to finish.
• Follow up on open quotes and customer inquiries via phone and email.
• Serve as the primary point of contact for assigned accounts during the sales process.
• Assist customers with product selection and pricing strategies.

Account Coordination

• Support the Regional Sales Representative in managing and growing key accounts.
• Maintain consistent, high-quality communication with customers to ensure timely responses.
• Coordinate internally across departments as needed to support the sales process.

Order & Process Management

• Ensure all transaction details, including pricing, product specifications, and delivery timelines, are accurate.
• Manage inbound leads and route them appropriately within the team.
• Maintain meticulous CRM records and account notes.
• Assist in the creation of proposals and sales materials.

Requirements

• 2+ years of proven experience in a sales or sales support role.
• Highly proficient in English (written and verbal).
• Advanced skills in Microsoft Excel and Google Sheets. You should be fully proficient across the Google Workspace and Microsoft Office suites.
• A proactive and driven "self-starter" with an intuitive approach to problem-solving.
• A genuine motivation for sales and a desire to contribute to a high-performing revenue team.

Benefits

• Work remotely Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!