Sales Specialist - Player Engagement

We are looking for a Sales Specialist to join Stay Group and become part of our player engagement team.

In this role, you will be responsible for building direct relationships with players through proactive communication across phone, email, and messengers. Your main focus will be to engage new and existing players, support their onboarding, encourage ongoing activity, and build long-term relationships with the brand.

The role combines sales, customer communication, and retention. You will understand players' needs, recommend relevant offers and promotions, reactivate inactive players, and create a personalized experience that supports both player satisfaction and business growth.

We are looking for someone who is confident in communication, proactive, comfortable with outbound communication, and motivated by working toward tangible business results.

Requirements

• Previous experience in Sales, Customer Support, Retention, VIP, Player Engagement, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Confidence in communicating with customers via phone, email, and messengers.
• Customer-oriented approach and the ability to adapt communication to different types of players.
• Proactive attitude and a strong focus on results.
• Ability to work with a high volume of customer interactions while maintaining quality and personalization.
• Strong attention to detail and responsibility when working with customer information.
• Experience working with CRM systems.
• Ability to organize your work independently and follow established processes and communication guidelines.
• Previous experience in iGaming, online casino, gambling, or a similar industry will be an advantage.

Responsibilities

Player Communication & Engagement

• Contact players via phone, email, and messengers to establish rapport and build long-term relationships.
• Maintain regular communication with both active and inactive players.
• Provide personalized assistance and relevant information based on each player's needs and activity.
• Conduct follow-ups and proactively maintain communication with assigned players.
• Send targeted email and SMS campaigns in line with approved communication strategies and promotional plans.

Player Onboarding & Retention

• Guide new players through the onboarding process and support them during their first interactions with the brand.
• Encourage players to make their first and subsequent deposits and maintain ongoing engagement with the brand.
• Proactively contact dormant and inactive players to encourage reactivation.
• Identify player needs, expectations, and potential issues and provide an appropriate solution or communication approach.
• Build long-term relationships with players and contribute to player retention and overall experience.

Sales, Offers & Promotions

• Present and promote relevant offers, bonuses, and promotions to players.
• Recommend offers based on the player's profile, activity, and eligibility.
• Clearly communicate promotional terms and conditions.
• Use a personalized sales approach to increase player engagement and encourage further activity.
• Balance player needs and satisfaction with the commercial objectives of the brand.

CRM Management

• Accurately record all player interactions, including calls, emails, SMS, messenger communication, and follow-ups in the CRM.
• Keep player information and communication history up to date.
• Track player responses and engagement to identify opportunities for further communication.
• Follow established workflows, communication guidelines, and quality standards.
• Collaborate with other teams when a player request or issue requires additional support.

Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.