Sales Operations Analyst
Job Description
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The Sales Operations Analyst role at Verint is responsible for analyzing sales data, optimizing sales processes, and providing insights that improve sales performance and operational efficiency. This position supports the sales organization by transforming data into actionable insights, managing sales reporting, and ensuring the accuracy of CRM systems and analytics tools.
The analyst collaborates closely with sales leadership, marketing, finance, and product teams to enhance forecasting, track key performance metrics, and aid in strategic decision-making.
What you'll be doing:
Data Analysis & Reporting
- Update and send out weekly and monthly pipeline, bookings, and key metrics reports to ELT/SLT and board members
- Analyze sales data to identify trends, patterns, and opportunities for growth
- Develop dashboards and reports on sales performance metrics (revenue, pipeline, conversion rates, quota attainment)
- Provide insights to support strategic sales planning and decision-making
Sales Performance Analytics
- Monitor key performance indicators (KPIs) such as pipeline velocity, win rates, and sales cycle length
- Perform variance and trend analysis on sales results and forecasts
- Provide recommendations to improve sales productivity
- Support forecasting processes using historical sales data and market trends
CRM & Data Management
- Maintain CRM systems (Salesforce, HubSpot) to ensure data integrity and accurate reporting
- Conduct data audits and implement data governance standards
- Manage and optimize sales reporting tools and analytics platforms
Cross-Functional Collaboration
- Work with marketing to analyze lead quality and conversion metrics
- Partner with finance on revenue and commission reporting
- Provide insights to sales leadership and executive teams
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Calabrio
View Company ProfileCalabrio is the premier, enterprise-grade workforce engagement management (WEM) and contact center optimization powerhouse engineered to operate as the definitive data and operational infrastructure layer for modern customer experience estates. Operating as a mission-critical performance engine, the company eliminates the severe operational friction of traditional, legacy contact center monitoring—which frequently suffers from fragmented workforce management tools, manual scheduling bottlenecks, and siloed interactions analytics—by deploying its true-cloud Calabrio ONE software suite. Moving far beyond rigid on-premises software paradigms, Calabrio empowers enterprise support teams, multinational contact center networks, and modern brands to dynamically synchronize their AI-fueled demand forecasting, automated agent scheduling, multi-channel quality management, and speech analytics pipelines with elite, scalable, and audit-ready precision. Under the hood, their sophisticated proprietary validation infrastructure—bolstered by advanced machine learning models for sentiment detection, patented automated quality scoring frameworks, and deep integration telemetry with leading CCaaS ecosystems—natively manages high-concurrency interaction recordings, real-time schedule adherence monitoring, and compliance-hardened performance analytics. What sets Calabrio apart is its uncompromising dedication to frictionless operational data orchestration; by bridging the gap between performance-intensive, large-scale enterprise workforce demands and accessible, human-centric cloud interfaces, the platform enables modern customer service organizations to radically accelerate administrative workflows, maximize agent retention, and build an unassailable foundation for continuous commercial scaling and exceptional customer experience management.
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