Sales Development Representative (Retention Marketing Agency)

About Us

We're an established retention marketing agency specializing in email, SMS, and push notifications for direct-to-consumer (DTC) ecommerce brands. With nearly a decade in business, we've partnered with hundreds of brands across the US, UK, Australia, and Europe. Our mission is to help ambitious brands maximize revenue from their existing customer base, and our strong reputation attracts a steady flow of qualified leads.

What You'll Do

• Run discovery and proposal calls with inbound and referral leads, utilizing our proven sales framework and scripts.
• Respond to new leads within 15 minutes to ensure prospects are excited and prepared for discussions, aiming for a 75%+ attendance rate.
• Manage the entire follow-up process in HubSpot, ensuring every deal progresses with clear, dated next steps.
• Expand existing accounts by offering seasonal upgrade packages to clients who already trust our services.
• Collaborate with leadership on deal scoping and pricing, adhering to defined pricing tiers.
• Share insights with marketing to improve lead quality, thereby strengthening the pipeline.

Requirements

• 2–5+ years of experience in closing B2B deals; experience in agency services or ecommerce SaaS is highly advantageous.
• A consultative selling approach, supported by methodologies like SPIN or Sandler.
• Exceptional spoken English; you must be confident, articulate, and credible when speaking with founders and senior marketers.
• Based in South Africa or a compatible timezone, ensuring overlap with UK, US, and AU client working hours.
• Strong CRM management skills; maintaining accurate and up-to-date records in HubSpot is essential for closing deals.
• A coachable and growth-oriented mindset; you should embrace feedback and apply it immediately to your next call.

Benefits

• Warm leads only. Every conversation involves prospects who came through inbound channels or referrals.
• You won’t start from scratch. Access to a documented sales playbook, proven scripts, and a library of recorded calls for immediate learning.
• Direct access to leadership. Reporting directly to the CEO, you’ll receive real-time coaching, feedback, and visibility.
• Engage in global, senior-level conversations. Daily interactions with founders and marketing leaders across four key markets.
• Real impact. Your feedback on lead quality and deal scoping will directly influence our sales strategies and growth initiatives.
• Fully remote. Work from anywhere in a timezone that aligns with our UK, US, and AU clients.