Marketing & Operations Coordinator

The ideal candidate is comfortable wearing multiple hats, taking initiative, and identifying ways to improve processes without needing constant direction. They should be confident using technology and AI tools, particularly ChatGPT, to streamline workflows, organize information, and work more efficiently.

This role requires someone with a strong, outgoing personality who enjoys communicating with people, building relationships, and working closely with the business owner. The ability to remain calm under pressure, adapt to changing priorities, and turn ideas into practical next steps is essential.

The successful candidate should be able to hit the ground running while remaining open to learning the owner's preferred ways of working. This is an opportunity for someone looking to grow with a business and build a long-term working relationship.

Responsibilities

• Coordinate and support marketing activities across the bookkeeping business and associated e-commerce ventures. Manage social media content, schedule and repost content across relevant platforms, maintain an active online presence, and identify opportunities to improve brand visibility and attract new clients.
• Support the day-to-day running of the business by organizing workflows, managing schedules, tracking priorities, and ensuring tasks are completed efficiently. Proactively identify operational gaps and implement practical solutions.
• Use ChatGPT and other relevant technology daily to improve productivity, research information, organize tasks, develop workflows, and streamline repetitive processes. Help document and maintain standard operating procedures (SOPs) and encourage consistent use of established systems.
• Assist with the day-to-day administration of online selling platforms, including Shopify, Amazon, and Etsy. Help manage listings, coordinate updates, monitor activity, and ensure the online stores run smoothly.
• Use QuickBooks to capture and categorize expenses and transactions accurately. Assist with exporting, organizing, and reviewing transaction data in Excel, using AI tools where appropriate to support existing bookkeeping processes.
• Manage information, maintain organized records, assist with research, coordinate tasks, and handle general administrative responsibilities as required.
• Maintain regular communication with the business owner and relevant team members, provide proactive updates, raise issues early, and follow through on outstanding tasks. Build a strong, trusting working relationship with the owner and help bring structure to busy or stressful periods.
• Anticipate the owner's needs, help translate ideas into actionable tasks, and provide flexible support across changing business priorities. Limited personal administrative assistance may also be required as the working relationship develops.