Sales Compensation Administrator

This is a remote position that must be based on the east coast.

This role keeps Tines' incentive compensation engine running. You will own the accurate, on-time execution of our monthly and quarterly commission cycles and administer the compensation tooling that supports them. It is the backbone role of the comp team: when payees are paid correctly and on time, and their questions are answered quickly, the whole GTM organisation runs with more trust and less friction.

You will work with high-level direction from your manager but be relied on to independently execute the cycle, escalating the genuinely ambiguous calls. As Tines transitions toward consumption-based plans, you will also help administer the new plan types alongside the existing ones.

What you will be doing:

• Run the comp cycles. Execute monthly and quarterly commission calculations in CaptivateIQ accurately and on schedule.
• Administer the tooling. Maintain plan setup, payee assignments, quotas, crediting rules, and hierarchy, and manage the data feeds between Salesforce and the ICM platform.
• Support payees. Be the first line of support for commission queries and disputes; investigate, resolve, and document outcomes with empathy and a customer mindset.
• Keep the data clean. Maintain quota, credit, and hierarchy data and reconcile it against the CRM so calculations are right the first time.
• Report and close. Produce commission statements and standard reporting, and support period close and accruals with Finance.
• Audit and document. QA calculations, maintain clear process documentation, and flag improvement opportunities to the team

What you bring with you:

• 3-5 years in sales compensation administration, sales operations, or a related RevOps role in B2B SaaS.
• Hands-on administration of a modern ICM tool (CaptivateIQ preferred; Xactly, Spiff, or similar acceptable).
• Strong Excel / Google Sheets skills and a high bar for accuracy and attention to detail.
• Familiarity with Salesforce reporting and CRM data.
• Sound judgement handling confidential compensation data, and clear, well-structured communication

How we'll measure success at this level

• Independently executes the comp cycle with high-level direction, owning a defined scope and using established approaches to solve well-defined problems.
• Delivers high-quality, well-documented output that others can rely on, and communicates clear, simple updates to stakeholders.
• Responsive to payees' needs; gathers feedback and validates that solutions solve the right problem.