Sales and Appointment Setter

Role Overview

This position is an outbound cold calling and lead reactivation role designed to generate qualified business meetings for a UK-based facilities management firm. Reporting to company leadership, the hire acts as the primary engine for initial client acquisition, responsible for turning cold or dormant B2B (Business-to-Business) database contacts into booked sales appointments. Over time, the role expands to cover the entire pipeline from prospecting to deal closing.

Responsibilities

• Make outbound calls to business decision-makers in the UK market.
• Systematically reach out to prospects within an existing database.
• Promptly follow up on incoming leads and past inquiries.
• Re-engage dormant business contacts and previous accounts.
• Establish rapport to uncover specific client requirements.
• Secure and schedule qualified sales appointments.
• Maintain complete and accurate call tracking and client records within the CRM.
• Diligently pursue pipeline opportunities across multiple communication channels.
• Progress sales conversations further along the pipeline as your expertise develops.
• Identify opportunities to close suitable deals and earn additional performance commissions.

Requirements

• 2+ years of hands-on experience in appointment setting, telesales, SDR, BDM, or outbound cold calling.
• Excellent verbal and written English communication skills.
• A natural, confident, and professional phone presence.
• Prior experience interacting with business owners and executive decision-makers.
• Strong capabilities in building rapport and managing objections effectively.
• Comfort and confidence in conducting high-volume outbound phone calls.
• High standards of CRM maintenance and organized follow-up discipline.
• The capability to operate autonomously during UK business operating hours.
• Experience in B2B service sales, commercial cleaning, property maintenance, facilities management, or trade services is advantageous.

Benefits

Working Arrangement

• Based in South Africa.
• Full-time remote working setup.
• Aligned with UK business hours.
• Potential to close suitable deals and earn additional commission