Revenue Operations Manager

Learnlight is an EdTech company dedicated to developing human skills for effective communication, cultural intelligence, and interpersonal fluency in the global workplace. Their mission is to bridge the gap between strategy and execution by empowering organizations with communication skills through a combination of expert trainers and an AI-powered platform.

The Role

In this full-time, remote role, you will report to the Director of Revenue Operations and collaborate with Growth, Customer Success, Finance, and technical teams. Your responsibilities will include:

• Designing and overseeing the business logic and end-to-end flow of the revenue process, ensuring seamless transitions from opportunity to billing and revenue. This involves maintaining coherence, governance, and the right systems and data support.

• Translating commercial needs into clear business requirements and system specifications, partnering with technical and engineering teams to implement solutions that align with intended processes and enhance revenue team efficiency.

• Managing the CRM and revenue data environment at a business level, including configuration, field and view management, user requirements, data uploads, prospect and account data, segmentation, enrichment, deduplication, and ensuring ongoing data hygiene.

• Establishing and leading revenue data governance, defining clear standards, quality metrics, required information, ownership, and controls across the revenue lifecycle.

• Leading the revenue technology roadmap and optimizing the revenue tech stack, identifying opportunities to improve commercial effectiveness and operational efficiency across platforms like CRM, sales engagement, conversation intelligence, billing, Sales Navigator, and revenue enablement tools.

• Partnering with Sales, Customer Success, and Finance to improve adoption, data discipline, and workflows. This includes documenting processes, driving consistent execution, and challenging requests that add unnecessary complexity or undermine governance.

Requirements

• Advanced proficiency in English.
• 3+ years of experience in Revenue Operations, Revenue Systems, Commercial Operations, or a similar business systems role, with a deep understanding of how CRM, data, and technology support commercial processes.

• Strong experience owning CRM business processes and logic, combined with hands-on experience operating and administering a CRM.
• Hands-on experience with Microsoft Dynamics 365, including independently managing day-to-day business-level administration, configuration, and data management.

• Experience managing CRM and commercial data at scale, including imports and uploads, field and list management, segmentation, deduplication, and data quality initiatives.

• Experience designing, documenting, and governing end-to-end commercial processes, with strong process-mapping skills and sound commercial and operational judgment.

• Experience working with technical teams to translate business requirements into clear system solutions.

• Experience leading data governance or data quality initiatives in a multi-market organization.

Benefits

• Work-Life Balance: Enjoy a remote work-from-home culture with options for collaboration in regional offices. Benefit from generous paid time off, including public and personal holidays, and two company-wide recharge days per year.

• Learning & Development: Access to language learning, masterclasses, and professional development opportunities within a culture of coaching and constructive feedback.

• Community Events: Participate in virtual wellbeing sessions, team-building activities, and informal social clubs to connect with colleagues.

• Cultural Collaboration: Utilize the Intercultural Assessment to build collaboration across diverse cultures.

• Recommend a Friend: Earn a bonus by referring talented professionals through the referral program.

• Learnlight is committed to diversity, equity, and inclusion, welcoming and supporting talent from all communities.