Learner Support Specialist (Remote)

Learnlight is an EdTech company dedicated to empowering individuals with human skills—language, cultural intelligence, and interpersonal fluency—to foster effective global collaboration. Their mission is to bridge the gap between strategy and execution by delivering communication skills through expert trainers and an AI-powered platform, all while prioritizing sustainability and community impact.

In this full-time remote role, you’ll report to the Learner Support Manager and serve as the primary point of contact for learners, managing inquiries, cases, and support via email, calls, and the Dynamics CRM ticketing system. Your responsibilities include:

• Providing timely, empathetic, and solution-focused support from initial contact to resolution, ensuring learner satisfaction.
• Guiding learners through their journey by offering resources, tools, and program insights to keep them motivated and on track.
• Documenting interactions and feedback in Dynamics CRM, identifying dissatisfaction causes, and escalating issues to internal teams as needed.
• Resolving complex or sensitive situations with tact, collaborating with Client Success Management (CSM) and Trainer Management (TM) teams.
• Meeting operational SLAs, productivity targets, and quality standards while maintaining a positive learner experience.

To excel in this role, you’ll need:

• Advanced proficiency in Dutch and English (additional languages are a plus).
• Strong customer service skills with a positive, empathetic, and professional demeanor.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in Microsoft Office 365.
• Capacity to handle difficult situations diplomatically.

Learnlight offers:

• Work-Life Balance: Remote work flexibility, generous paid time off (including holidays and two company-wide recharge days).
• Learning & Development: Access to language learning, masterclasses, and professional growth opportunities with a coaching-focused culture.
• Community Events: Virtual wellbeing sessions, team-building activities, and social clubs to foster connections.
• Cultural Collaboration: An Intercultural Assessment to enhance cross-cultural teamwork.
• Referral Bonus: Earn incentives by recommending talent through the referral program.
• Diversity & Inclusion: Commitment to equity, with a Diversity, Equity, Inclusion Workplace Certification.