Retail Construction Project Manager

Lush North America supports 252 retail stores in Canada and the USA, a business based in Canada, and manufacturing centers in Vancouver and Toronto. Lush is known worldwide for its unique bath and beauty products, focusing on amazing skin and hair care, personalized customer service, environmental activism, and a vibrant store atmosphere. The company is passionate about giving back to organizations locally and globally.

The Role

We are looking for a quality individual to join our North American team as a Retail Construction Project Manager based in the United States or Canada. Passionate about the brand, our products, and delivering great customer service across all areas of the business. In the ever-changing world of retail and a creative, innovative brand, it is essential that roles are multi-skilled and dynamic in their approach. Though they often have a predominant focus (finance and project delivery), their skillset is broad and transferable, making them an asset to any team they collaborate with.

You hold sacred our Lush culture and values through fearless leadership and owning the experience of every relationship that represents the Lush brand. You’ll work on a collaborative, cross-departmental team that goes above and beyond to support our customers and staff.

You grow talent by motivating, encouraging, and coaching fellow employees to their highest potential; you know how to be curious about their opportunities and career ambitions and how to be real with feedback and support.

As a growing business, Lush needs people who can adapt and evolve to the needs of our business, analyze and interpret metrics, and translate strategy into behaviors that drive sales and improve profit. Our Lush employees live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey.

Key Responsibilities

• Providing support to the North American SSP and Construction team, including:
• Leading the project management and organization of retail shop fit-outs, ensuring quality, relevance, and timeliness of new shop construction, refits, refreshes, closures, and store maintenance of existing shop locations.
• Effectively managing capital expenditures (Capex), working on estimates, verifying project actuals, and updating Capex forecasts.
• Ensuring project schedules are well-planned and executed, collaborating with Retailers, SSP, Real Estate leasing, and finance.
• Staying informed of industry best practices of global retail construction processes and project support, bringing alignment to working practices.
• Maintaining and developing project status and Capex reports.
• Assisting the retail team to accurately interpret construction information impacting the business.
• Providing hands-on assistance and installation where necessary during new shop openings, refits, refreshes, and closures.
• Continually improving support to the retail business by assessing needs and providing forward-looking insight.
• Streamlining reporting processes to meet the needs of both external and internal users.
• Providing project-specific assistance to Retailers, all retail store teams, Shop and Space Planning Team, Property/Leasing, and Finance.
• Maintaining up-to-date knowledge in products, design methods, and merchandising for sales, providing practical support, and having awareness of the details to deliver the best customer service and drive sales.
• Partnering with SSP designers to deliver awe-inspiring projects.
• Delivering the best customer service experience.
• May perform other duties as required.

Requirements

• 5+ years of related experience in retail construction and project management, including effective management of budgets focused in the US (specialty stores, shopping malls, and metro streets).
• Demonstrated experience in a project lead role.
• Demonstrated knowledge of carpentry and millwork is an asset.
• Strong budget analysis and management skills.
• Experience in phased construction projects in newly opened and existing retail stores.
• Practical hands-on experience in the management of the design and construction process.
• Ability to develop relationships and leverage business partners to complete tasks and achieve desired outcomes.
• Ability to multitask and deal with competing priorities.
• An appreciation and understanding of retail design and in-house skill set.
• Ability to assist and install company furniture (knowledge of all components that make up a retail space).
• Ability to interpret all M.E.P plans, architectural plans, and structural plans.
• Strong analytical and problem-solving skills.
• Exceptional written and verbal communication skills.
• Ability to work hard and calmly under pressure to achieve deadlines.
• Flexibility and dedication to work extra hours as needed.
• Ability to work independently in a collaborative and creative work environment.
• A team player with strong collaboration skills, working closely with designers to bring projects to life, including sharing ideas, giving feedback, and ensuring all areas are detailed and thought through for efficiency and success.
• Taking a holistic approach to the business, with the ability to adapt to change in uncertain times.
• Strong ability to self-manage and see the bigger picture, taking ownership of your role and responsibilities within the team.
• Respect for your working environment and those around you.
• Passionate about company ethics and our approach to sustainability and improving it within our discipline.
• Must be based in the United States. Ability to travel domestically and internationally (must hold a valid passport).

Preferred

• Knowledge or expertise with Concur, CAD, and Google Suite.
• PMP and LEED certifications are an asset.