People Experience Coordinator

The People Experience Coordinator plays an essential role in administrative and operational support for the People Experience Team, helping ensure efficient, accurate, and confidential processes while maintaining high adherence to internal guidance and practices while navigating junior employment situations, ensuring a fair, consistent people-led approach.

You hold sacred our Lush culture and values through fearless leadership and owning the experience of every employee and customer in your shops. You grow talent by motivating, encouraging, and coaching the retail business in people best practices as relates to safety, well-being, compliance, and integrity between our business and people; you know how to be curious about their opportunities and how to be real with feedback and support.

Lush values people who can adapt and evolve to the needs of our business, analyze and interpret metrics, and translate strategy into behaviors that drive sales and improve profit. Our Lush employees live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey.

Your core RESPONSIBILITIES will include:

The ideal candidate is highly organized, detail-oriented, and interested in building foundational experience in People Experience.

• Provide administrative support to the People Experience team, including scheduling meetings and preparing relevant documentation.
• Maintain accurate and confidential employee files and personnel records in compliance with company policies and legal requirements.
• Assist with data entry, reporting, and audits.
• Support compliance activities, including document tracking and certifications.
• Respond to basic working-here inquiries related to people and culture policies and inquiries. Escalate more complex questions as appropriate.
• Coordinate logistics for People Experience initiatives, training sessions, and monthly reporting for People Experience Specialists follow-up with respective markets.
• Support employees and People Experience team specialists in addressing employee relations matters, including performance concerns, conduct issues, conflict resolution, and policy interpretation.
• Support the People Experience team through partnership with benefits regarding maintenance of leaves and coordination of the return-to-work process.
• Assist with the intake, documentation, and coordination of employee relations cases, ensuring timely follow-up and accurate documentation.
• Support workplace investigations by gathering information, preparing documentation, coordinating interviews, and maintaining files.
• Support employee engagement and compliance initiatives, occasional site visits, audits, and training coordination.
• Administer, maintain, and continuously support the North America Tenure Program, ensuring accurate tracking, timely recognition, data integrity, and consistent application of program guidelines across Canada and the United States.

Qualifications

Required:

• 1+ years of experience in Human Resources, with exposure to employee relations, investigations, or people compliance.
• Fluency in both English and French, with the ability to communicate effectively, both verbally and in writing.
• Working knowledge of employment legislation and HR best practices.
• Strong written and verbal communication skills, with the ability to handle sensitive matters professionally and discreetly.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Sound judgment, attention to detail, and a high degree of confidentiality.
• Proficiency with Google Workspace tools.

Preferred:

• Post-secondary education in Human Resources, Business Administration, or a related field preferred; CHRP/working toward designation is an asset.