Project Manager

The Project Manager is accountable for leading mid-level to moderate complexity professional services engagements at Keyfactor, ensuring high customer satisfaction with both solutions and services provided.

RESPONSIBILITIES

• Defines, monitors, and adjusts project scope and timelines as necessary.
• Schedules, coordinates, and leads meetings and working sessions for team members and customers.
• Conducts customer meetings via video and voice calls, promoting active participation.
• Acts as an escalation point for project issues and initiates resolution.
• Ensures the company meets legal obligations through contract interpretation.
• Leads daily customer-facing interactions via Teams/Zoom calls and emails.
• Advances projects by collaborating with clients and internal resources.
• Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects.
• Uses Keyfactor’s conversation flow and technical terminology for clear, concise communication.
• Leads the development of processes and procedures to create scalable standards.
• Assists in determining and tracking team KPIs.
• Acts and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do so.
• Prioritizes customer satisfaction, resulting in referenceable accounts.
• Serves as the primary point of contact for approximately 12-16 complex enterprise projects simultaneously.
• Reports and escalates issues to management as needed.
• Ensures project data in Salesforce and project management tools is up to date.

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Business Administration, Project Management, or related field required; or equivalent experience.
• Comprehensive knowledge of industry standards, company operations, and advanced methodologies.
• Moderate experience managing/interacting with 3rd party resellers/service providers/partners.
• In-depth knowledge of project management principles and methodologies.
• Exceptional ability to deliver projects on time, within scope, and within budget.
• Advanced risk management and mitigation skills.
• Strong analytical and problem-solving capabilities.
• Advanced proficiency in project management software and tools.
• Ability to lead small projects, innovate within the role, and provide training to peers.
• Ability to develop and implement project plans that align with organizational goals.
• Capacity to provide strategic direction and guidance to project teams.
• Ability to influence stakeholders and drive consensus.