Professional Services Consultant

ScienceLogic is redefining IT operations for the modern enterprise with its AIOps platform, enabling Autonomic IT—self-healing, self-optimizing systems aligned with business outcomes. The company helps enterprises achieve unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale.

Core Responsibilities:

• Serve as a trusted technical consultant and subject matter expert for the ScienceLogic product suite, guiding customers on implementation and best practices.
• Lead hands-on installation, configuration, integration, and troubleshooting of ScienceLogic solutions.
• Collaborate with customer technical and management teams to understand business and technical needs, resolve complex issues, and provide clear technical direction.
• Act as the internal customer advocate, driving problem resolution and communicating product feedback.
• Manage competing customer priorities, commitments, and project timelines while ensuring professionalism and customer satisfaction in both remote and onsite engagements.
• Create and maintain accurate project and technical documentation, including ticket activity and knowledge-base content.
• Support customer IT, security, Authority to Operate (ATO), audit, and change-management processes.

Key Qualifications:

• U.S. citizenship and at least six years of experience supporting Federal customers.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Strong enterprise infrastructure and systems administration experience across Windows and Unix/Linux environments, including at least two years of hands-on Linux experience.
• At least four years of experience supporting or implementing enterprise infrastructure monitoring, network management, or application performance solutions (e.g., ScienceLogic/EM7, SolarWinds, IBM Netcool/Tivoli, Nagios, HP OpenView).
• At least two years of experience with SNMP, including MIB architecture, traps, and Syslog alert configuration.
• Experience with MySQL databases and scripting/automation using technologies like PowerShell, Bash/Linux scripting, Python, or PHP.
• Knowledge of enterprise integration technologies, including WMI and XML/SOAP.
• Strong troubleshooting, customer-facing, written, and verbal communication skills, with the ability to work independently and collaboratively.

Nice-to-Have:

• Experience integrating enterprise monitoring solutions with ServiceNow, PagerDuty, or other IT service management platforms.
• Active Secret or Top Secret security clearance.