Professional Services Account Manager at Karat
Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
What You Will Do
Join Karat’s Professional Services team as a trusted advisor to Fortune 500+ clients, shaping strategic partnerships through onboarding, delivery, and scaling impact.
- Serve as a strategic advisor to VP and C-level stakeholders, solving their hardest hiring and talent challenges.
- Define and execute multi-year engagement strategies, from statement of work to go-live and steady-state operations, including change management (communications, training, adoption measurement).
- Own relationship mapping across accounts, aligning Solutions Engineers, Project Managers, and internal specialists (workforce transformation, content, product, data science) into a coherent client narrative.
- Identify expansion opportunities (new teams, interview types, geographies) to drive commercial growth and contract renewals.
- Provide real-time risk visibility to Client Partners and executives on usage, adoption, satisfaction, and account health.
- Translate client insights into playbooks and feedback that elevate Karat’s delivery standards for enterprise clients.
The Experience You Will Bring
We’re looking for 8+ years of experience in client-facing delivery, engagement management, or consulting, with a track record at firms like McKinsey, Bain, BCG, Deloitte, Accenture, or enterprise tech companies.
- 8+ years in client-facing roles, managing Fortune 500+ accounts from kickoff to renewal.
- Proven ability to lead cross-functional pods through influence, earning trust with technical and operational peers without formal authority.
- Comfortable operating at the executive level, holding your own with VP or C-suite stakeholders.
- Strong commercial instincts to spot and shape expansion opportunities in partnership with account management.
- Mastery of structured problem-solving under ambiguity, building plans proactively rather than reactively.
- Exceptional written and verbal communication, synthesizing complex data into clear narratives for clients and executives.
- Willingness to travel on-site up to 30% of the time for client engagements.
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
More Openings at Karat
Explore Top Companies in this Space
Meet Dex
Agentic Recruitment & HR Tech / AI Sourcing & Talent Matching / Enterprise B2B SaaS / Technical Career Platforms
Ferryhopper
Travel / Ecommerce / SaaS / Logistics
Octus
Financial Services / Credit Intelligence / Enterprise Software / Data Analytics
Triptease
Travel / Hospitality / Software as a Service / Data Analytics
Karat
View Company ProfileKarat is a highly disruptive, billion-dollar unicorn that has fundamentally revolutionized the technical hiring process by pioneering the world's first "Interviewing Cloud." Founded in 2014 by Mohit Bhende and Jeffrey Spector, and headquartered in Seattle, Washington, the company solves the massive global shortage of software engineers by completely outsourcing technical interviews. Under the hood, Karat leverages a massive global network of vetted "Interview Engineers" supported by purpose-built interviewing infrastructure and AI-driven market intelligence to conduct highly predictive, fair, and 24/7 technical assessments. Their primary target audience spans hyper-growth tech startups and massive global enterprises (like Atlassian, Citi, and Mastercard) that desperately need to reclaim thousands of hours of internal engineering bandwidth while eliminating pedigree bias. What sets Karat apart in the incredibly competitive HR Tech landscape is its massive scale—having conducted over 500,000 interviews—and its profound commitment to equity, highlighted by their strategic acquisitions (like Triplebyte and Byteboard) and the "Brilliant Black Minds" program, effectively transforming how the tech industry identifies and hires elite engineering talent at scale.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.