Product Strategist (Mortgage Servicing) at Valon

About the Role

As a Product Strategist, you’ll shape the development of Valon’s SaaS servicing platform, then own the rollout with enterprise clients. You’ll drive engagements with customers, all the way from the opening sales pitch to implementation to post-launch success. This is a hybrid role blending project management, problem-solving, and strategic collaboration.

Responsibilities

• Act as a mortgage servicing subject matter expert to help shape business requirements that ultimately become product features.

• Engage with clients across the deployment cycle — from sales demos to enablement to product support.

• Serve as a product expert; educate clients on how to use Valon’s system successfully.

• Understand client needs and tailor solutions that drive measurable outcomes.

• Collaborate with tech teams (Product, Engineering, Ops) to translate feedback into feature requests and platform improvements.

• Travel as needed (25–50%) to support client implementations.

Ideal Background

• 10+ years of mortgage servicing experience, with strong domain knowledge of most mortgage servicing industry concepts.

• Direct experience managing the technical and operational implementation of a new servicing system.

• Foreclosure & Bankruptcy experience preferred.

• Client-facing experience.

Who You Are

• High-agency and proactive — you drive progress and solve problems independently.

• Technically capable — you enjoy building, debugging, and optimizing workflows.

• Customer-focused — you can navigate complex client environments and deliver results.

• Collaborative and adaptable — you’re comfortable working across teams in a fast-paced environment.

• Entrepreneurial — you think like an owner and are excited to build processes from the ground up.