Product Operations Engineer

The Product Operations Engineer will design, code, and test software solutions for learning systems, delivering high-quality products in a timely manner. This role involves administering Canvas, integrated third-party systems, and the Student Information Systems (SIS) to support the worldwide expansion of schools.

The engineer will oversee the implementation, support, and troubleshooting of systems across 100+ schools, including online, brick-and-mortar, and international environments. This position requires strong technical skills in data analysis, complex configurations, and integrations with both internal and external applications.

The Product Operations Engineer will collaborate with Software Development Managers and Software Engineers to provide suggestions and solutions for maintaining and improving current and future company developments.

Responsibilities:

• Design, implement, and test software solutions for K-12 schools’ learning environments.
• Design, implement, and test RESTful web services using NodeJS, Google Apps Script, and Postman.
• Work with Amazon Web Services (AWS) to build, host, and maintain application environments.
• Follow best practices for maintaining source code repositories and Git branching/merging strategies for multiple codebases and applications.
• Analyze and resolve technical and application problems.
• Provide analysis and troubleshooting support for production issues and code deployment activities.
• Contribute to the user interface design and development.
• Collaborate with other developers, testers, and product owners.
• Setup and administer systems (SIS, LMS, third-party integrations) for existing and new schools joining the environment.
• Work closely with enrollment and development teams to map complex data into the learning ecosystem.
• Coordinate day-to-day operations of systems, including addressing system anomalies, diagnosing issues, and ensuring timely resolution to minimize impacts on the learning experience.
• Perform routine maintenance and application updates on servers/instances.
• Coordinate with vendors on maintenance impacts and communicate out to impacted parties via Incident/Maintenance teams.
• Work with various departments/teams on projects, data requests, automation, and custom reports.
• Create and maintain documentation and provide training to corporate as needed.
• Support systems during school year-end activities and annual rollovers.