Product Marketing Manager (Agentic CX Assurance) - Cyara

As the global leader in AI-powered customer experience assurance, Cyara helps some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, their platform optimizes hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

Cyara is the assurance layer that makes enterprise AI investment defensible. Their customers deploy AI agents into contact centers handling millions of conversations, and they need proof that these agents behave as promised. AI Trust and the Cyara Agentic Platform provide that assurance.

This role can be based in multiple locations across the US, EMEA, or India.

What you will own

You will own the marketing for specific product lines, including positioning, messaging, launches, and competitive storytelling.

• Positioning and messaging for Agentic CX assurance. Write the narrative, defend it in front of sales and product, and update it when the market moves.
• Launches. Own go-to-market for agentic AI releases end-to-end: launch tiering, enablement, content, analyst and press briefings, and post-launch measurement against pipeline targets.
• Competitive positioning. Track vendors in deals, including pure-play AI evaluation tools, CCaaS-native testing, and manual QA teams, and provide sellers with a clear competitive edge.
• Sales enablement. Build pitch narratives, discovery questions, objection handling, and demo scripts. Sit in on sales calls and refine what isn’t landing.
• Content that carries technical weight. Develop solution briefs, analyst submissions, webinars, launch blogs, and conference sessions on agentic AI assurance, LLM risk, and AI governance in CX.
• Cross-functional partnership. Work daily with Product, Sales, Demand Generation, and Customer Success. Product marketing at Cyara is the connective tissue between engineering and sales.

What we are looking for

Required

• 5+ years in B2B SaaS or AI product marketing.
• A track record of shipping launches that moved pipeline, with measurable results.
• Writing and presentations that stand on their own. Concise, specific, and free of filler. Samples will be requested and reviewed closely.
• Comfort with technical buyers and technical product teams.
• Experience selling to enterprise accounts through a sales-led motion with long cycles and multiple stakeholders.

Bonus, and it counts for a lot

• AI Native, Agentic AI startup experience.
• CX or contact center background, including conversational AI, NLU, or contact center operations.
• Experience in QA, testing, observability, or monitoring categories.

Why you should join us:
Cyara is building the assurance layer that gives enterprises confidence to deploy agentic AI at scale. They offer a global team that values curiosity, collaboration, and continuous learning. The workplace emphasizes inclusivity, competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being.

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
Cyara is dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). They strive to create an environment where everyone feels valued, respected, and empowered.

Cyara’s Values Statement:
Cyara’s values include Delivering Excellence, Innovate Boldly, Integrity First, and Embrace Curiosity. These values shape their culture and drive innovation and excellence.