Product Marketing Manager

About Ambience: Ambience is an AI intelligence platform focused on restoring humanity to healthcare and driving meaningful ROI for health systems across North America. Their technology reduces administrative burdens for providers, enabling them to focus on patient care. Ambience’s platform, Chorus, supports real-time coding-aware documentation and clinical workflows across ambulatory, emergency, and inpatient settings, serving top health systems in North America.

The company has been recognized as #1 for Improving the Clinician Experience (KLAS Research), named one of the Next Big Things in Tech by Fast Company, and selected as a LinkedIn Top Startup in 2024 and 2025. Backed by investors like Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins, Ambience operates with extreme ownership and values candor, positivity, and deep thought.

The Role:

Ambience is seeking a Product Marketing Manager to own Chorus, the foundational platform underlying all Ambience products across care settings. This role involves defining product- and suite-level positioning, messaging, launch governance, competitive/market intelligence, and bridging field feedback with product strategy. Unlike a traditional PMM, this position requires deep technical understanding of the platform’s inner workings.

Reporting to the Head of Marketing and collaborating closely with the Product team, this is a high-visibility individual contributor role on a small but senior product marketing team. The role offers significant scope and growth potential as the team and function scale.

What You’ll Do:

• Own positioning and messaging for Chorus at both product and suite levels, with sign-off authority over product claims and roadmap representations before market release. Ensure messaging aligns with the broader company narrative.

• Manage launch governance across the product roadmap, including triaging and tiering releases, determining external amplification vs. internal enablement, and ensuring the field is trained before launches—within a fast-shipping PM organization.

• Build and maintain a competitive and market intelligence function for Chorus, sourcing insights from sales, account management, CRM, and call recordings, and feeding these insights back into product and messaging decisions.

• Create and refresh battlecards that sales teams actually use, ensuring they reflect competitor claims vs. delivery and keeping the sales team ahead of market shifts.

• Lead campaigns tied to product launches and platform milestones end-to-end, setting narratives, defining goals, and coordinating across Sales Enablement, Comms, Growth, and Events.

• Expand into other product areas and care settings as Chorus grows, including new products built on the platform and coverage across the PMM team as needed.

Who You Are:

• 7–10+ years of B2B product marketing experience, ideally with experience marketing technical infrastructure or platforms (e.g., data infrastructure, cloud platforms, AI/ML tooling).

• Experience owning product-level positioning and messaging within a broader company narrative, ensuring the product story aligns with top-level messaging.

• Proven track record of running launch governance in fast-shipping environments, including triaging, tiering releases, and deciding what gets external amplification.

• Strong market and competitive acumen, with experience maintaining battlecards that sales teams rely on, sourced from win/loss data and customer perception, and refreshed quickly.

• Experience feeding field intelligence back into product and positioning decisions, directly from sales, CRM, and customer conversations.

• Track record of owning product-associated campaigns end-to-end, including narrative, goal-setting, and cross-functional coordination.

Nice to Have:

• Strong healthcare or health-system domain experience, including familiarity with the EHR ecosystem, clinical vs. financial buyer personas, and health system purchasing processes.

• Experience marketing a platform supporting multiple product lines or care settings.

• Some startup or high-growth experience where roles and processes were not fully defined.

Life at Ambience:

Ambience fosters a high-ownership, high-trust environment for those who thrive on growth, decisive action, and meaningful work. Ideal candidates are mission-driven and comfortable tackling complex, ambiguous problems.

• Work on mission-critical AI technology that improves clinicians’ daily lives and enhances health system financial health across high-stakes workflows.
• Join a dream team culture that hires exceptional people, expects exceptional outcomes, and invests in continuous growth. Operate as a championship team, embracing hard challenges for greatness.
• Take real ownership and accountability—no bystanders. Fix what’s broken and drive work to completion with meaningful autonomy.

Ambience offers comprehensive benefits, including:

• Comprehensive medical, dental, and vision coverage for you and dependents.
• 401(k) with a 3% company match of base salary.
• A remote-friendly culture with a San Francisco HQ and full equipment provisioning.
• Parental leave to support family needs.
• Annual company-wide and team off-sites, with travel, lodging, and meals covered.
• Flexible time off with no annual cap, company-wide holidays, and a holiday shutdown from December 24–January 1.