Product Manager, Platform

The opportunity

We're looking for an experienced Product Manager to own the evolution of Kin's core platform — the foundational layer that powers policy and contract administration, billing systems, payment infrastructure, and the APIs that connect it all.

This is a individual contributor role with real organizational weight. You'll shape multi-year platform strategy, set the standard for product excellence on the team, and serve as a thought partner to engineering and business leadership at a moment when platform stability and scalability are central to Kin's continued growth. If you've navigated legacy modernization, API-first architecture, and the regulatory complexity of financial services or insurance — and you know what it means to treat internal teams as customers — this is the role for you.

Your responsibilities

• Define and drive the long-term platform strategy for policy administration, billing, and payment systems, translating business goals into a clear, sequenced roadmap
• Serve as the platform's primary product voice with engineering, architecture, and senior leadership; align stakeholders on priorities and trade-offs with clarity and confidence
• Lead discovery on complex, ambiguous platform problems — defining the right problem before the solution, grounding every decision in data, user research, and business impact
• Own the platform's API strategy, ensuring internal and external consumers have reliable, well-documented, and versioned interfaces that let the business move fast without breaking things
• Drive solutions from early prototype to full production rollout in close partnership with data, design, and engineering
• Write crisp, comprehensive product specs and user stories that give engineering teams the context and clarity they need to build with confidence
• Define, own, and evangelize platform success metrics; use data to drive continuous improvement and communicate impact across the business
• Mentor and elevate other product managers on the team, modeling rigor, intellectual curiosity, and collaborative leadership
• Manage key vendor relationships — particularly across payment processors and third-party policy administration systems — ensuring contracts and integrations serve long-term platform goals

Success in this role

In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You’ll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin’s mission forward. Along the way, you’ll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve.

By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you’ve helped make.

• A clear, sequenced multi-year platform roadmap is in place, stakeholders are aligned on priorities, and engineering is building against it with confidence
• Platform API standards are defined, documented, and being adopted consistently by internal and external consumers
• Key modernization or migration work is underway with dependent teams unblocked and on track
• Platform success metrics are established, visible across the business, and actively informing roadmap decisions

What you’ll bring

• 8+ years of professional experience, with at least 6 years in software product management
• Proven ownership of platform or infrastructure products at a Fintech, Insurtech, or similarly regulated financial services company
• Experience leading platform modernization or re-platforming initiatives, including sequencing migrations without disrupting dependent teams
• Technical fluency sufficient to hold your own in architecture conversations and understand the downstream implications of platform decisions for reliability, scalability, and security
• Vendor management experience with payment processors, policy administration vendors, or third-party data providers
• Written and verbal communication skills calibrated for both technical and executive audiences — you write clearly, present confidently, and tailor your message to the room

Bonus if you have:

• Deep familiarity with insurance policy administration systems, billing platforms, or payment infrastructure (e.g., Guidewire, Duck Creek, Stripe, Braintree, or equivalents)
• Experience with homeowners, property & casualty, or specialty insurance products
• Exposure to regulatory and compliance frameworks in financial services