Product Manager - Data Onboarding

Position Overview

We are seeking an experienced Product Manager to lead our Data Onboarding team. Onboarding is where every Scotch customer relationship begins and it's one of the hardest problems we solve. Getting a liquor retailer live means extracting years of messy data from a legacy point of sale, transforming it into something clean and trustworthy, and making install day a non-event for the store owner.

In this role, you'll own that data experience end-to-end: the internal data pipelines that convert and validate merchant data, the internal tooling our onboarding specialists rely on, and the customer-facing product surfaces that make going live feel simple. You'll partner with a team of roughly eight engineers, onboarding specialists, and go-to-market, to turn a high-touch manual process into a scalable, increasingly automated one. You’ll report to one of our Product Directors.

Key Responsibilities

• Own the product roadmap for data onboarding — from legacy POS data extraction through conversion, validation, and go-live
• Drive automation of the data cleaning and transformation process to reduce time-to-live and cost-to-serve per install
• Improve the internal tooling and workflows our onboarding specialist team uses every day
• Ship customer-facing product changes that give retailers visibility, confidence, and control during onboarding
• Coordinate communications and cross-functional readiness for installs, and ensure they go successfully day of
• Define clear product requirements and success metrics grounded in install outcomes, specialist efficiency, and customer experience
• Chart the path toward self-serve onboarding — reimagining work done today by specialists on the retailer's behalf as something the retailer can do themselves
• Plan for scale: how onboarding holds up as our user base grows several times over
• Use AI tooling to accelerate product discovery, design, and your own process automation

Qualifications & Skills

• 4+ years of experience as a Product Manager in software or SaaS
• Bringing prior experience with customer onboarding or implementation products
• Having worked on data problems: migration, conversion, ETL, data quality, or similar
• Thinking three steps ahead strategically while still shipping against a near-term roadmap
• Finding alignment across stakeholders with genuinely different incentives and constraints
• Advocating equally for the engineering team, the onboarding specialist team, and the customer
• Running with AI tooling to facilitate discovery, design, and personal process automation, including developing Claude skills for your own workflows
• Demonstrating strong organizational skills and attention to detail in a process where small errors compound
• Communicating effectively with both technical and non-technical audiences
• Being proactive, accountable, and comfortable with ambiguity in a startup environment

Why Scotch?

• Real ownership, fast: as an early product hire, you'll see your decisions become shipped features in weeks, not quarters, with a direct line of sight to customer impact
• You'll be tackling an underserved problem: modernizing retail and payments software for industries — like alcohol and wholesale distribution — that legacy platforms have largely ignored
• A small, high-caliber team means your voice shapes the roadmap directly, without layers of process between you and the decision
• Broad exposure across the stack: retail operations, payments, and developer-facing APIs, giving you range most PM roles at this stage don't offer
• A flexible remote/hybrid culture, unlimited PTO, and meaningful equity in a company still early enough that your work compounds
• We invest in modern ways of working, including using AI tools to move faster and focus your time on the problems that matter most