Product Manager

We're looking for a Product Manager to own a meaningful surface of our retail and payments platform. You'll start with our integration work — the connections between our back office and the third-party systems our merchants depend on to run their businesses — and we expect your scope to move as the business does.

This is a hands-on role with real autonomy. You'll own a surface end-to-end: talking directly to merchants, defining what we build, and working with engineering to ship it. You'll be the person who understands how a surface actually behaves in the wild, and the person our customer-facing teams come to when something doesn't add up.

We're a small product org. That means you'll make calls without a committee, and you'll be accountable for the ones that turn out wrong. It also means the shape of your role in a year is genuinely open — we're looking for someone who finds that appealing rather than unsettling.

What You'll Own:

• The integrations roadmap — existing partner integrations and the ones we haven't built yet, from partner evaluation through launch and ongoing health
• Requirements gathering directly from merchants: what they need, what they actually do, and the frequent gap between the two
• Working across engineering teams to coordinate work that spans multiple surfaces
• Serving as the product point of contact for support, onboarding, and go-to-market when integration questions escalate
• Payments workstreams as they intersect with the integrations surface — tender handling, reconciliation, and processor behavior

Key Responsibilities:

• Translate messy, conflicting merchant input into a clear direction, and hold that direction when the inputs keep changing
• Write requirements that describe the problem and the outcome, not the implementation
• Prioritize across competing partner commitments, merchant escalations, and platform work — and explain the tradeoffs to people who won't all agree with you
• Partner closely with engineering on scoping and sequencing, including the parts where the right answer is "not yet"
• Monitor how shipped integrations actually perform, and act on what you find rather than waiting to be asked
• Keep engineering teams pointed in a coherent direction when the work spans more than one of them

Qualifications & Skills

• 3–6 years of experience in product, with demonstrated ownership weighted more heavily than years
• Having been the sole person accountable for a decision at some point, with nobody reviewing your work before it shipped
• Maintaining a real habit of customer contact, having sat with users, watched them work, and changed your mind about something as a result
• Showing judgment you can articulate, including a call you got wrong that you noticed yourself before anyone told you
• Holding multiple workstreams at once and making tradeoffs between them, not just executing one thing deeply while someone else set priorities
• Communicating with real range, from writing a spec an engineer can build from to explaining that same decision to a merchant, a support lead, and an executive
• Bringing, ideally, some depth in integrations, having owned third-party integrations as a product surface, including the partner relationship, failure modes, support burden, and customer-facing consequences when something breaks upstream

Nice to Haves

• Payments experience — processors, tender types, reconciliation, or dual pricing
• Retail or point-of-sale background, particularly with independent or small-format merchants
• Working familiarity with mobile app development (you don't need to be a mobile PM)
• Comfort with SQL or a BI tool — enough to answer your own questions without waiting on someone else
• Fluency with AI tools in your daily workflow

Why Scotch?

• Real ownership, fast: as an early product hire, you'll see your decisions become shipped features in weeks, not quarters, with a direct line of sight to customer impact
• You'll be tackling an underserved problem: modernizing retail and payments software for industries — like alcohol and wholesale distribution — that legacy platforms have largely ignored
• A small, high-caliber team means your voice shapes the roadmap directly, without layers of process between you and the decision
• Broad exposure across the stack: retail operations, payments, and developer-facing APIs, giving you range most PM roles at this stage don't offer
• A flexible remote/hybrid culture, unlimited PTO, and meaningful equity in a company still early enough that your work compounds
• We invest in modern ways of working, including using AI tools to move faster and focus your time on the problems that matter most