Principal Product Manager, Medicare Advantage (MA) - Twin Health

About Twin Health: Twin Health empowers individuals to improve and prevent chronic metabolic diseases like type 2 diabetes and obesity using AI Digital Twin technology. Their platform creates dynamic metabolic models using data from continuous glucose monitors (CGMs), smartwatches, and meal logs. Guided by clinical care teams, members achieve lowered A1C levels, lasting weight loss, and reduced or eliminated medications while improving overall well-being.

Opportunity: Twin Health is seeking a Principal Product Manager to lead the end-to-end Medicare Advantage (MA) product experience. This role involves shaping Twin’s product and care model to meet the unique needs of Medicare Advantage members, from enrollment and onboarding through sensor integration, daily engagement, clinical care, and long-term health outcomes.

You will directly own critical aspects of the MA member journey, serving as the product lead across the entire Medicare Advantage experience. Collaboration will span Member Experience, Sensors, Clinical, Operations, Engineering, and Design teams to ensure a seamless, scalable experience.

This position is ideal for a product leader who excels at the intersection of consumer experience, healthcare operations, clinical workflows, and cross-functional execution. You will develop a deep understanding of the Medicare population and translate these needs into differentiated product experiences and coordinated investments.

Responsibilities:

• Own the product strategy, roadmap, and end-to-end journey for Twin’s Medicare Advantage members, covering enrollment, onboarding, ongoing engagement, care delivery, and long-term outcomes.
• Directly own and deliver critical MA-specific product experiences, identifying where existing Twin capabilities should be adapted, extended, or reused.
• Serve as the cross-functional product lead for Medicare Advantage, coordinating product investments and dependencies across Member Experience, Sensors, Clinical, Operations, Engineering, Design, and other teams.
• Develop a deep understanding of Medicare members, including their needs, behaviors, technology comfort, accessibility considerations, care journeys, and barriers to engagement, translating these insights into product strategy and requirements.
• Partner closely with Clinical and Operations leaders to design scalable workflows that deliver an exceptional member experience while meeting Twin’s care model needs.
• Identify friction points across the complete MA journey, establish clear ownership across teams, and drive issues from discovery through resolution, even when solutions span multiple product areas.
• Define and track success metrics across activation, engagement, member experience, retention, and clinical outcomes, continuously iterating based on results.
• Other duties as assigned.

Qualifications:

• Experience: 7+ years of product management experience with a track record of owning complex products or end-to-end customer journeys with measurable business and user impact.
• End-to-End Product Thinker: Exceptional ability to see across organizational and product boundaries, identify gaps and dependencies, and create a coherent experience from capabilities owned by multiple teams.
• Consumer Product Mindset: Deep empathy for members and demonstrated ability to simplify complex experiences for diverse populations. Experience designing for older adults, accessibility, or varying levels of digital literacy is a plus.
• Data-Driven Mindset: Defines meaningful success metrics, uses quantitative and qualitative insights to prioritize investments, and continuously iterates based on member, operational, and clinical outcomes.
• Healthcare Product Leadership: Experience with Medicare Advantage is a plus, but not required.
• This remote opportunity is based out of the U.S. Applicants must be authorized to work in the U.S.