Principal Managed Services Consultant
Job Description
Key Skills Required
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What you will do
As a Principal Managed Services Consultant, you will be the foremost technical expert and thought leader within our Managed Services team.
Act as a trusted strategic advisor to enterprise customers, connecting Managed Services with Valiantys’ broader offerings to support growth, retention, and long-term value creation.
Lead complex problem diagnosis and resolution across customer environments, using deep Atlassian architecture knowledge, trend analysis, and scalable solution design.
Improve client system stability by proactively identifying patterns, anomalies, recurring issues, and risks before they become incidents.
Design and implement scalable frameworks, best practices, and solutions that improve operational excellence across multiple tools, teams, or customer environments.
Lead high-level value conversations with customers, including roadmap planning, executive briefings, optimization programs, and transformation initiatives.
Build consultative relationships with senior client stakeholders, including department heads, program managers, IT leadership, and transformation leaders.
Coach Managed Services team members to adopt a proactive, consultative mindset and strengthen client communication, stakeholder engagement, and value realization.
Establish and roll out standards for knowledge management, enablement content, onboarding, and knowledge transfer within Managed Services.
Collaborate across Sales, Delivery, Transformation Consulting, Customer Success, and regional teams to scale frameworks and improve customer outcomes.
Contribute to Valiantys thought leadership through webinars, blogs, events, and internal or external knowledge-sharing initiatives.
Do you have what it takes?
To succeed in this role, you bring:
Senior-level consulting experience in Managed Services, Atlassian consulting, enterprise technology, digital transformation, or a similar client-facing technical environment.
Deep technical expertise across the Atlassian ecosystem and a strong understanding of enterprise architecture, system stability, integration patterns, and operational best practices.
Proven problem-solving skills to diagnose complex issues, identify root causes, and design scalable, sustainable solutions for enterprise customers.
Experience leading strategic customer conversations, value roadmap planning, executive briefings, or optimization initiatives.
Strong stakeholder management skills, with the confidence to influence senior business and IT leaders through insight, credibility, and clear communication.
A consultative mindset, connecting technical recommendations to business drivers, transformation goals, and measurable customer value.
Mentorship & coaching experience, sharing knowledge and raising standards across a technical delivery team.
Excellent cross-functional collaboration skills in a fast-moving, international environment.
Your strengths:
Client Partner: You understand customer goals and translate them into practical, value-led solutions.
Effective Communicator: You simplify complex technical topics and adapt your message for technical teams, business stakeholders, and executives.
Relationship Manager: You build trust with senior stakeholders and develop long-term, consultative customer relationships.
Solutions Developer: You identify patterns, design scalable approaches, and create solutions that improve performance and adoption.
Innovator: You challenge the status quo, bring forward new ideas, and contribute to continuous improvement.
People Developer: You enjoy coaching others, sharing knowledge, and helping teams grow their consulting and technical capabilities.
Languages & Location:
Location: This role can be based anywhere in Germany, with remote or hybrid working options.
Languages: Native-level or bilingual German is mandatory, along with strong professional English communication skills.
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Valiantys
View Company ProfileValiantys is a leading consulting and technology services company specializing in Agile transformation, DevOps, and Cloud computing. With a strong focus on innovation and customer satisfaction, Valiantys helps organizations navigate the complexities of digital transformation, leveraging expertise in Atlassian solutions, as well as other cutting-edge technologies. The company's dedicated team of experts collaborates closely with clients to understand their unique needs, providing tailored solutions that enhance collaboration, efficiency, and overall business performance. Through its comprehensive range of services, including consulting, integration, and managed services, Valiantys empowers organizations to achieve their strategic objectives, drive growth, and stay competitive in an ever-evolving market landscape. With a commitment to delivering exceptional results and building long-term partnerships, Valiantys has established itself as a trusted advisor to businesses worldwide, guiding them through the process of adopting and optimizing Atlassian tools such as Jira, Confluence, and Bitbucket, among others. By combining technical expertise with a deep understanding of business needs, Valiantys enables its clients to unleash the full potential of their teams, foster a culture of innovation, and thrive in a digital age.
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