Press Release Operations Specialist

About Muck Rack: Muck Rack is the premier, internationally recognized public relations technology pioneer, digital communications innovator, and SaaS platform leader on an absolute mission to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Power-routing an AI-powered, comprehensive, and integrated platform that streamlines the entire PR workflow, Muck Rack helps businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining an extensive media database, newsroom monitoring, and detailed reporting metrics into one dynamic system, the platform empowers teams to collaborate seamlessly, pitch effectively, and analyze results faster. Founder-controlled, fully distributed, and growing sustainably, Muck Rack is trusted by over 3,000 companies worldwide and has received several awards for its unparalleled culture from Inc., Quartz, G2, and BuiltIn. Muck Rack provides high-agency specialists with a permanent remote workspace focused on resilience, transparency, and customer devotion safely.

Position Overview

We are seeking a highly analytical, detail-oriented Press Release Operations Specialist to join our core centralized Solutions Support organization in a full-time remote capacity within the United States. In this critical, customer-facing operational seat, you will claim individual accountability for helping clients successfully distribute press releases and manage newsroom content through Muck Rack’s platform. Shifting completely away from mechanical message forwarding or passive ticket tracking, you will work directly with PR professionals to troubleshoot formatting errors, ensure timely and accurate distribution, and provide operational support during high-visibility corporate communications moments. This role requires a quick learner who thrives in fast-paced environments, maintains an absolute composure under time-sensitive pressure, and operates with extreme precision across distribution workflows. The scheduled working hours for this role are 12:00 PM – 9:00 PM ET.

Key Responsibilities

• End-to-End Press Release Distribution Support: Guide and monitor customers through the entire press release distribution lifecycle, managing tasks smoothly from initial submission to final media delivery.
• Omnichannel Customer Problem Resolution: Deliver clear and professional live support to clients across time-sensitive channels natively utilizing Customer Support parameters to drive responsiveness.
• Technical Formatting and Scheduling Triage: Troubleshoot and resolve platform issues related to text formatting, scheduling parameters, publishing layers, and downstream distribution networks natively using Technical Support frameworks.
• Newsroom Management Administration: Assist enterprise PR teams with custom newsroom configuration, content publishing functionality, and media contact verification.
• Release Monitoring and Status Verification: Audit active release queues systematically, providing immediate updates or confirmations to clients regarding positive media coverage and brand reputation tracking.
• Structured Engineering Bug Escalation: Isolate complex platform anomalies and system crashes fluidly, routing structural issues cleanly to internal Product and Engineering teams when appropriate.
• Internal Process and Runbook Curation: Author, optimize, and maintain internal support documentation, customer onboarding workflows, and operational process updates to accelerate team delivery.
• Proactive Generative AI Integration: Incorporate advanced Large Language Models and automated AI tools responsibly into your day-to-day operations to improve productivity and maximize delivery metrics.

Required Skills & Qualifications

• Proven professional history running advanced customer support, SaaS client operations, helpdesk troubleshooting, technical help desk services, or customer-facing data administration.
• Exceptional attention to detail and strong organizational traits, with a demonstrated capability to manage multiple operational priorities and deadlines simultaneously.
• Deep, authoritative familiarity navigating ticketing software, multi-tier CRM systems, or enterprise case management platforms natively utilizing Customer Support best practices.
• Practical experience identifying root causes and mitigating software formatting, scheduling, or publishing hitches natively leveraging Technical Support workflows.
• Outstanding verbal and written communication mechanics in fluent English, ensuring clear, calm, and solutions-oriented interactions during high-visibility or urgent corporate crisis windows.
• Schedule and Location Constraints: Position open exclusively to qualified candidates base-stationed permanently and resident within the **United States**, with the strict ability to work standard hours of **12:00 PM – 9:00 PM ET**.

Preferred Strategic Indicators (Nice to Have)

• Prior commercial history operating within a public relations agency, digital media house, news wire service, media relations platform, or high-growth SaaS enterprise.
• Familiarity with professional editorial syntax standards, explicitly including **AP Style** (Associated Press guidelines).
• An outcome-driven personal philosophy rooted in customer devotion, a high-ownership mentality, and a desire to continuously master net-new platform workflows.
• Willingness and readiness to travel up to 10% annually for distributed team collaboration events, customer engagements, and the annual company offsite typically held in Mexico.

What We Offer

• Fair Geo-Neutral US Hourly Wage: An attractive, competitive starting wage of **$27.00 per hour** paid uniformly across all US locations, supplemented immediately by a structured quarterly corporate performance bonus plan.
• The exceptional professional canvas to directly direct, shape, and execute the press release distribution networks power-routing communications strategy for 3,000 global companies.
• Profound work-from-home remote parameters providing a permanent remote setup, complete scheduling trust, a dedicated home office stipend, phone/internet reimbursement, and a co-working membership allowance.
• Immediate eligibility to enroll in comprehensive corporate **Medical, Dental, and Vision coverage for employees and dependents**, with 100% premium coverage for individuals on high-deductible plans.
• Access to robust investment retirement plans, featuring full employer company contributions within our corporate **401(k)** program alongside equity ownership opportunities.
• Excellent rest and family-first calibration benefits, including **4+ weeks of paid PTO**, paid sick and mental health days, 13 paid public holidays (with personal swap options), and up to **16 weeks of fully paid parental leave**.
• Continuous skill acceleration support, providing transparent pathways for internal promotion, bi-annual reviews, team workshops, leadership training, and unlimited access to Coursera and O’Reilly platforms.