Portuguese Speaking Customer Service Agent For Viva Wallet (Greece)

About Us: The Mercier Consultancy Group is a leading European recruitment and BPO solutions firm, specializing in connecting elite talent with global brands. We pride ourselves on facilitating prestigious careers, ensuring the best professionals find the most rewarding opportunities in jobs in Greece and across the international tech sector.

The Role

We are seeking dynamic professionals to join our Portuguese Speaking Customer Service Agent position for Viva Wallet in Greece, an exclusive opportunity in the FinTech sector. If you are looking to advance your career in an innovative digital payments environment while enjoying a superior quality of life, this role is perfect for you.

Key Responsibilities

• Provide excellent technical and operational support to users of the Viva Wallet FinTech platform.
• Professionally and efficiently manage inquiries regarding digital payments, transactions, and account security.
• Resolve complex challenges within the Viva Wallet financial ecosystem using advanced technological tools.
• Ensure maximum customer satisfaction while maintaining high industry standards in the FinTech sector.
• Collaborate with internal teams to optimize Portuguese-language customer service processes.
• Monitor market trends to anticipate user needs in a constantly evolving financial environment.
• Contribute to maintaining the premium reputation of Viva Wallet across all customer touchpoints.

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory.
• Intermediate or advanced English for corporate communication.
• Prior experience in customer service or technical support, preferably in FinTech or digital banking sectors.
• Ability to work in an onsite environment, essential for those seeking Portuguese-speaking jobs in Athens.
• A valid EU passport is required for this position.
• Results-driven mindset and excellent problem-solving skills.

Benefits

What We Offer:

• Competitive monthly salary with two additional monthly payments per year (13th and 14th month).
• Attractive monthly performance bonus.
• Full relocation package (flights, transfers, and accommodation covered).
• Comprehensive initial and ongoing training in the FinTech sector.
• Private health insurance.
• International work environment in a premium office in Athens.
• And much more...

Life in Greece:

Living and working in Greece offers an unmatched blend of millennia-old history and urban modernity. As a growing hub for jobs in Greece, Athens provides an enviable Mediterranean climate and a vibrant social life that makes every day special for those who choose to relocate to Greece.

Enjoy world-renowned gastronomy, authentic Greek hospitality, and a cost of living that allows you to experience a European lifestyle with total comfort. Relocating to Greece through the Mercier Consultancy Group means integrating into a global community while enjoying the sun and vibrant culture that only Greece can offer.