Phlebotomy Operations Specialist

Core Responsibilities

Join BillionToOne as a Phlebotomy Operations Specialist to manage and grow their national phlebotomy network in support of Unity prenatal (NIPT) testing. This role bridges operations, scheduling, and vendor support, ensuring seamless connectivity between Sales Operations (SOPS), phlebotomy networks, and patients.

The ideal candidate will:

• Recruit, place, and manage In-Office Phlebotomists (IOP) and Patient Service Center (PSC) phlebotomists across the U.S.
• Support the setup of new Patient Service Centers (PSC), including site identification, staffing, and readiness for launch.
• Build and maintain relationships with phlebotomy vendors and site partners nationwide.
• Own the scheduling process for both IOP and PSC phlebotomists, ensuring consistent coverage and minimal service gaps.
• Manage end-to-end onboarding for new phlebotomists, including credentialing, training coordination, and compliance documentation.
• Monitor phlebotomy supply inventory (draw kits, PPE, shipping supplies) and coordinate replenishment to prevent disruptions.
• Serve as the operational point of contact for the Sales team on all phlebotomy-related needs for the NIPT product line.
• Ensure timely, accurate responses to sales inquiries regarding phlebotomy coverage and site status.
• Deliver best-in-class support reflecting BillionToOne’s patient-first mission.

Qualifications

The role requires:

• Experience in phlebotomy operations, healthcare staffing, or vendor management (healthcare/diagnostics industry preferred).
• Proven ability to manage multiple priorities across a distributed, national network.
• Strong organizational skills with comfort owning scheduling and logistics at scale.
• Clear, proactive communicator who works well cross-functionally with sales, contracts, and operations teams.
• Comfortable working with data and operational metrics to track network performance.
• 4-year college degree or equivalent experience required.
• Willingness to travel up to 25% to help set up and launch new PSCs.

Nice-to-Haves:

• Experience with scheduling, staffing, or vendor-management software (e.g., Salesforce or similar CRM/logistics tools).
• Background specifically in prenatal (NIPT) or oncology diagnostics.
• Experience opening or launching new Patient Service Center sites.
• Project management experience across distributed, multi-site teams.

Benefits and Perks

BillionToOne offers:

• Competitive base pay range of $85,748–$96,466 per year, with total compensation up to $126,113 per year.
• Generous equity options and corporate bonus program.
• Industry-leading benefits including 100% premium-paid medical plans, 80% dependent coverage, 16 weeks of fully paid Family Bonding Leave, and supplemental fertility benefits.
• Retirement savings program with 4% company match.
• Increased paid time off with tenure.
• Latest hardware (laptop, lab equipment, facilities).
• Open, transparent culture with weekly Town Hall meetings.
• Opportunity to indirectly or directly change the lives of hundreds of thousands of patients.