People Services Advisor

Key Responsibilities:

Employee Support

• Act as first point of contact for HR inquiries from employees and managers via HR shared mailbox
• Resolve a broad range of HR queries across the HR discipline including areas such as benefits, payroll, compensation, employee data, and HR policies, ensuring consistent interpretation of global processes
• Triage and route inquiries to the appropriate HR function where specialist expertise is required
• Operate across the global HR operating model, coordinating with relevant HR teams to ensure timely resolution of employee and manager requests
• Maintain accurate case documentation and ensure service requests are resolved in line with agreed service levels

HR Case & Request Management

• Manage HR service requests through the case management system ensuring timely resolution
• Track and document HR requests, maintaining clear and accurate case records
• Ensure service level expectations are met for response and resolution

Employee Lifecycle Administration

Support standardized HR processes include:

• New hire onboarding administration
• Employee data changes and updates
• Leave and absence administration coordination
• Offboarding and exit administration

HR Data & Systems

• Maintain accurate employee records in HR systems
• Ensure timely and accurate data entry for HR transactions
• Support data validation and reporting requests where required

Knowledge & Process Management

• Contribute to maintaining HR knowledge base articles and self-service content
• Promote employee self-service and HR digital tools
• Identify recurring queries and support improvements to HR processes and documentation

Qualifications:

• Degree in Human Resources, Business Administration or a related discipline preferred but not essential
• Working towards a professional HR certification (e.g. CIPD, SHRM, HRCI or equivalent) is Desirable

Preferred Skills/Experience:

• Experience working in HR operations, HR shared services or HR administration
• Experience working for an international company
• Preferred to have experience working with French work councils
• Strong customer service mindset and ability to support employees and managers in a service environment
• Experience using HRIS systems and case management tools
• Ability to manage multiple requests and prioritize workload in a fast-paced service environment
• Strong attention to detail and commitment to data accuracy
• Clear communication and problem-solving skills
• Comfortable using digital platforms and AI-enabled tools to retrieve knowledge, support case resolution and improve HR service efficiency
• Be able to communicate effectively in the English language