People Services Advisor

Key Responsibilities:

Employee Support

• Act as first point of contact for HR inquiries from employees and managers via HR shared mailbox
• Resolve a broad range of HR queries across the HR discipline including areas such as benefits, payroll, compensation, employee data, and HR policies, ensuring consistent interpretation of global processes
• Triage and route inquiries to the appropriate HR function where specialist expertise is required
• Operate across the global HR operating model, coordinating with relevant HR teams to ensure timely resolution of employee and manager requests
• Maintain accurate case documentation and ensure service requests are resolved in line with agreed service levels

HR Case & Request Management

• Manage HR service requests through the case management system ensuring timely resolution
• Track and document HR requests, maintaining clear and accurate case records
• Ensure service level expectations are met for response and resolution

Employee Lifecycle Administration

Support standardized HR processes include:

• New hire onboarding administration
• Employee data changes and updates
• Leave and absence administration coordination
• Offboarding and exit administration

HR Data & Systems

• Maintain accurate employee records in HR systems
• Ensure timely and accurate data entry for HR transactions
• Support data validation and reporting requests where required

Knowledge & Process Management

• Contribute to maintaining HR knowledge base articles and self-service content
• Promote employee self-service and HR digital tools
• Identify recurring queries and support improvements to HR processes and documentation

Qualifications:

• Degree in Human Resources, Business Administration or a related discipline preferred but not essential
• Working towards a professional HR certification (e.g. CIPD, SHRM, HRCI or equivalent) is Desirable

Preferred Skills/Experience:

• Experience working in HR operations, HR shared services or HR administration
• Experience working for an international company
• Preferred to have experience working with French work councils
• Strong customer service mindset and ability to support employees and managers in a service environment
• Experience using HRIS systems and case management tools
• Ability to manage multiple requests and prioritize workload in a fast-paced service environment
• Strong attention to detail and commitment to data accuracy
• Clear communication and problem-solving skills
• Comfortable using digital platforms and AI-enabled tools to retrieve knowledge, support case resolution and improve HR service efficiency
• Be able to communicate effectively in the English language

Precision for Medicine is the first global precision medicine clinical research services organization, purpose-built to improve the clinical research and development process for new therapeutics. Our novel approach integrates clinical operations excellence, with laboratory expertise, and advanced data sciences to inform every step. We apply our expertise to trials at all stages—from early development through approval—with embedded experience in oncology and rare disease.