People Ops Generalist

WellTheory is looking for a People Ops Generalist to own the foundational, always-on people operations that keep our company running. You'll own payroll, multi-state compliance, benefits administration, leaves and accommodations, and our HR policies. You'll serve as the first point of contact for our employees on anything People-related. This is a cross-functional role that collaborates closely with Finance, Recruiting, IT, Ops, and managers across the company, and reports to our Head of People.

We've nearly doubled in size this year, now employ people in 20+ states, and are continuing to grow — so you'll help build the systems, processes, and self-serve resources that scale with us.

What You'll Do

• Run multi-state payroll. Run bi-weekly payroll accurately and on time in Gusto and Deel for our employees and contractors, and keep our HRIS systems up to date with changes to compensation, time off, benefits, onboarding, and offboarding.

• Own compliance across dozens of states. Set up new states for payroll taxes, workers' comp, and unemployment insurance as we hire in new places; reconcile failed filings; manage our inbound HR virtual mailbox; and read and respond to letters from vendors and government agencies.

• Be the go-to partner for employees. Serve as a trusted, confidential first point of contact for employee questions and employee relations issues, applying sound judgment and escalating to the Head of People when needed.

• Support employees through benefits, leaves, and accommodations. Help employees navigate benefits questions, support open enrollment, and manage the intake and processing of leaves, accommodations, and other time off requests with care and confidentiality.

• Keep our policies current. Review and continually update our collection of HR policies and practices so they keep pace with our growth and with changing federal and state employment law.

• Own onboarding and offboarding. Oversee and continuously improve our onboarding and offboarding processes so every employee has a smooth, consistent experience from their first day through their last.

• Automate the repeatable with AI. Continually build new ways to automate repeatable People Ops tasks with AI, while applying a high degree of judgment, attention to detail, and HR expertise to critical people decisions.