Director, People Operations and Talent Acquisition
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Job Description
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Summary
Weâre looking for a Director, People Operations and Talent Acquisition to join our G&A team and Executive Leadership Team. This role reports to our CEO, Melissa Gordon. You'll own the full employee lifecycle for a global, remote-first team of about 90 people across 13 US states and 12 countries, with entities in the US, UK, Germany, and Serbia. That covers employee relations, performance, leave, compliance, onboarding and offboarding, and recruiting. You'll partner closely with founders, department heads and managers, and work with our PEO, outside counsel and tax advisors to keep us compliant everywhere we operate.
Full-time, 100% remote within the continental USA. We can't hire outside the USA for this role, and Rasa does not offer visa sponsorship for this position.
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Rasa is a premier, enterprise-grade conversational AI platform engineered to orchestrate massive-scale engagement ecosystems and intelligent frictionless autonomous workflows. Operating as a highly integrated generative AI hub, the company eliminates the operational friction of traditional rule-based chatbots by seamlessly deploying advanced Large Language Model (LLM) telemetry, rigorous deterministic logic architectures (via its CALM framework), and cohesive omnichannel voice and messaging frameworks. Moving beyond rigid legacy dialogue systems, Rasa empowers global enterprises, sophisticated developer teams, and customer-first organizations to dynamically synchronize their service pipelines with elite AI-driven execution. Under the hood, their sophisticated open-core infrastructure natively handles complex natural language ingestion, instantaneous intent routing, and seamless API-driven tool integration, ensuring frictionless conversational readiness and uncompromising enterprise data privacy. What sets Rasa apart is its uncompromising dedication to frictionless conversational orchestration; by bridging the gap between rigorous generative AI capabilities and strict operational guardrails, the platform empowers organizations to radically accelerate their automation velocity, optimize support economics, and build an unassailable foundation for continuous commercial dominance in the modern digital service landscape.
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