People Operations Specialist

The Job:

As the People Operations Specialist, you will support the consistent, accurate, and employee-centered delivery of core People Operations processes across the employee lifecycle. You will help manage employee transactions, maintain data integrity, support benefits and leave workflows, respond to employee inquiries, and contribute to process documentation and continuous improvement across our global People Ops model.

You Will:

• Own assigned portions of the onboarding workflow, including new hire tracking, employee communications, documentation completion, orientation facilitation, and timely escalation of blockers.
• Process employee benefits transactions in Workday, including new hire enrollments and life events, and collect required documentation from employees as applicable.
• Support annual open enrollment activities, employee communications, and issue resolution in partnership with the Benefits team.
• Coordinate routine accommodation process steps, ensuring documentation, routing, and follow-up are handled consistently and confidentially.
• Maintain accurate employee records and files, process employee data changes, and support audit-ready documentation practices.
• Fulfill simple reporting requests and support recurring People Ops reporting needs with attention to data accuracy and confidentiality.
• Support routine policy and process interpretation, escalating complex or high-risk matters to People Partners, Legal, Benefits, or other subject matter experts as appropriate.
• Support EOR employee lifecycle transactions in partnership with internal stakeholders and external EOR partners.
• Serve as a first point of contact for routine employee questions, using approved resources, knowledge articles, and documented workflows.
• Manage assigned employee inquiries and service requests through Freshservice, ensuring timely responses, accurate case notes, appropriate routing, and consistent employee experience.
• Maintain and improve process documentation, job aids, and knowledge base content to support scalable People Ops delivery.
• Identify opportunities to reduce manual work, improve workflows, and increase consistency through better use of systems, documentation, automation, and AI.
• Analyze employee inquiry trends and recommend improvements to documentation, training materials, workflows, and self-service content.
• Support People Ops projects and cross-functional initiatives as needed.

You Have:

• 2-4 years of experience in Human Resources
• Bachelor's degree in human resources or related field, PHR or SHRM Certified preferred
• Experience supporting employee lifecycle processes, including onboarding, offboarding, employee data management, benefits administration, leaves, or accommodations.
• Familiarity with HRIS and People systems (Workday, Freshservice)
• Strong process thinking ability. You are energized by finding opportunities to improve existing processes through efficient use of technology and design.
• Experience maintaining documentation, knowledge bases, process guides, or operational procedures.
• Comfortable leveraging AI tools, knowledge management systems, and self-service resources to improve support delivery and productivity.
• Ability to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail.
• A customer service mindset. You heavily emphasize creating the best possible employee experience throughout the employee lifecycle.
• Working knowledge of HR compliance concepts, employment practices, benefits administration, leave processes, and employee lifecycle operations.
• Demonstrated ability to handle sensitive and confidential information with professionalism and discretion.