People Operations Associate (End-to-End HR Generalist)

Reporting directly to the Global Head of People Operations, you will serve as the primary People Operations partner for Springboard’s India entity. In this high-visibility role, you will bridge global HR strategy with local execution, managing the full employee lifecycle, ensuring operational alignment across global teams, and driving a seamless employee experience for our India-based workforce.

Key Responsibilities

1. Global-to-India HR Alignment & Operations

• Serve as the India People Operations partner, working closely with India and the US teams to roll out talent initiatives, policies, and systems.
• Work as the primary People Operations point of contact for India employees, managing day-to-day employee queries and coordinating with managers, Finance, IT, global People Operations, and external vendors.
• Maintain accurate employee data, HRIS records (e.g., Rippling), employment changes, compensation updates, employee documentation, periodic HRIS data audits, leave management, and attendance systems.
• Coordinate India payroll, including preparation and validation of payroll inputs, new-joiner details, leave impacts, compensation changes, reimbursements, and final review with Finance/payroll partners to ensure accurate, timely monthly disbursement.
• Maintain operational and compliance trackers covering statutory requirements, insurance, contracts, renewals, audits, and other recurring People Operations deadlines.

2. Full-Cycle Talent Acquisition

• Lead end-to-end recruitment for India-based roles across tech, product, and business operations.
• Partner with hiring managers to develop structured screening criteria, interview scorecards, competency assessments, and candidate evaluation processes.
• Manage recruitment activities including application review, sourcing via LinkedIn or other job boards, employee referrals, screening calls, candidate shortlisting, interview scheduling across time zones, candidate communication, hiring-manager follow-ups, reference checks, offer coordination, and onboarding handoff.
• Maintain accurate recruitment pipelines and reporting through Greenhouse and other sourcing platforms.

3. Onboarding & Employee Experience

• Own the end-to-end employee lifecycle for India, including preboarding, onboarding, employment changes, promotions, employee documentation, and offboarding.
• Drive culture-building initiatives, team offsites, virtual All Teams meetings, etc.
• Coordinate onboarding readiness across People Ops, IT, and hiring managers, including HRIS setup, documentation, equipment/access provisioning, orientation, and new-hire check-ins.
• Conduct stay and exit interviews, analyze attrition data, and manage the complete offboarding activities, including asset recovery, IT/access removal, and the full & final (F&F) settlement process.

4. Compliance & Workplace Relations

• Draft, review, implement, and communicate India People policies, updating them in response to business requirements and changes in employment legislation.
• Ensure strict compliance with Indian labor laws (Shops & Establishments, PF, ESIC, POSH, Gratuity).
• Manage People-related vendors and coordinate with payroll, insurance, legal, IT, background verification, training, and other external partners.
• Act as the first point of contact for employee grievances, maintaining high confidentiality, empathy, and workplace safety.