People Business Partner

Why This Role is Exciting

As a member of the People Business Partner team, you’ll have the opportunity to partner with leaders, managers, and employees in our Customer Advisory Services, Finance, and Legal organizations to align our people strategy with our business strategy. In this role, you will act as a resource and advisor to employees, fostering trust through the application of clear HR processes, developing leadership capability, and offering coaching and support through all phases of the employee lifecycle. You will partner across the broader People team and with internal stakeholders to guide activities including performance and talent reviews, compensation planning, performance management, career development, leadership coaching, organizational design, headcount planning, and employee relations to support a growing and dynamic organization.

Attributes to a Successful Candidate

This is an ideal role for someone who is excited about driving high-performing teams and contributing at both hands-on and strategic levels, fostering an inclusive and engaging culture where all employees are empowered to do their best work. A successful candidate:

• Demonstrates a deep customer obsession, earning the role of a trusted, reliable partner for the leaders and employees of their client organizations.

• Has a proven ability to coach, partner with, and influence senior leadership, including stakeholders with varying needs.

• Embraces collaboration and believes that the best work is done when we win together - communicates often with peers, socializes work with key stakeholders, and manages change with empathy.

• Values constant innovation - is resourceful, execution-oriented, and able to work in a fast-paced environment, all while handling multiple projects and priorities simultaneously.

• Is excited by the opportunity to roll up their sleeves and balance strategy with execution.

Required Skills

• 8+ years of HR experience, including at least 5 years as a People Business Partner supporting senior leadership in fast-paced, scaling organizations.

• Deep HR expertise with a strong working knowledge of state and federal employment laws and best practices.

• Exceptional verbal and written communication skills, with a proven ability to distill complex, ambiguous situations into simple, clear, and actionable strategies.

• Data-driven mindset, with experience leveraging people metrics and insights to design and execute impactful talent strategies that align with business goals.

Preferred Skills

• Experience supporting global, matrixed teams within the technology or SaaS sector.

• Prior experience partnering with Customer Success, Support, and Professional Services organizations.

Perks (United States)

• Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!

• Live your best life (LYBL)! $200/mo for anything that enhances your life

• Comprehensive employee health coverage

• 401(k) with company match

• Competitive compensation & bonus program

• Flexible vacation (exempt) / Accrued vacation (non-exempt)

• Time off for your birthday & volunteering

• Employee resource groups

• Opportunities for team and company-wide get-togethers!

• Parental Leave

*perks may vary based on eligibility/location

Our Company Values

• Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.

• Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.

• Drive innovation: Create the future. Continuously improve what exists and invent what’s next.

• Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.

• Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.