Payment Operations Specialist

What You'll Do

• Manage payment disputes and chargeback cases from initial notification through resolution.
• Gather documentation and prepare compelling evidence packages for payment processors and financial institutions.
• Coordinate with Customer Support, Pharmacy, Clinical Operations, and Finance to resolve payment-related issues.
• Investigate failed payments, duplicate charges, subscription billing issues, and refund requests.
• Monitor payment activity to identify fraud trends or recurring operational issues.
• Maintain accurate records of disputes, refunds, and payment resolutions.
• Recommend process improvements that reduce chargebacks and improve payment success rates.
• Help optimize internal payment workflows and operational efficiency.

Must-Haves

• 2+ years of experience in Payment Operations, Billing Operations, Chargebacks, Risk Operations, or similar roles.
• Experience managing payment disputes or chargebacks.
• Experience with subscription or recurring billing models.
• Strong analytical and problem-solving skills.
• Excellent written communication skills.
• Comfortable working with multiple systems simultaneously.
• High attention to detail and strong organizational skills.
• Ability to work independently in a fast-paced startup environment.
• Professional English communication skills (written and spoken).

Nice-to-Haves

• Experience with telehealth, healthcare, pharmacy, or healthtech companies.
• Experience with Stripe, Authorize.net, Square, Braintree, or similar payment platforms.
• Experience with CRM platforms such as HubSpot, Salesforce, or Zendesk.
• Familiarity with fraud prevention tools.
• Experience working with recurring subscription businesses.

Success in this Role

Within your first few months, you'll:

• Own the payment dispute process end-to-end.
• Improve chargeback response times.
• Help reduce payment losses through stronger documentation and operational improvements.
• Become a trusted partner for Customer Support, Finance, and Clinical Operations.

Why Join LumiMeds?

• Remote-first culture.
• Opportunity to make a direct impact in a rapidly growing telehealth startup.
• High ownership and autonomy.
• Work alongside teams that are redefining digital healthcare.