Patient Access Manager, Front End

The Patient Access Manager will serve as a key operational leader for the timely and quality onboarding of practice and neurology services patients.

This role is responsible for performance and oversight of new and existing patient benefit verification, benefit exploration, prior authorization, and patient assistance activities across a variety of physician and ancillary services. This individual will work closely with regional partners, practice leaders, vendors, and the centralized RCM team to drive operational consistency, optimize workflows, and support change management efforts. The ideal candidate is a strategic thinker with hands-on execution skills, significant attention to detail, and capable of leading teams to provide outstanding services to patients in need.

Here’s what you’ll be doing...

• Benefit Verification, Exploration, and Prior Authorization Oversight: Oversee performance of benefit verification, benefit exploration, and prior authorization activities for patients receiving a varied array of physician office and ancillary services in partnership with clinic operations and billing/collection teams.

• Patient Assistance Program Management: Oversee patient assistance program activities including assessment of eligible patients, utilization of appropriate programs, and promotion of appropriate access to care for a variety of physician office and ancillary services.

• Team Oversight & Performance Management: Lead day-to-day operations of the RCM internal/external teams, ensuring accountability, productivity, and quality standards.

• Promoting Excellent Patient Experiences: Support timely initiation of care, prompt customer service including response to patient inquiries, and proactive support to practices for anticipated barriers to patient care.

• Change Management & Communication: Communicate key transition updates, performance metrics, and operational insights to leadership and stakeholders. Provide training and guidance to internal/external teams and new hires as part of the transition process.

Here’s what we’re looking for...

• 3+ years of relevant management or team leader experience in patient onboarding/intake or revenue cycle management; physician office or physician-administered drug experience highly preferred.
• Experience with infusion revenue cycle management is strongly preferred, including benefit verification and prior authorization processes related to specialty infusions or physician-administered therapies.
• Experience leading benefit verification, prior authorization, patient assistance, or other related patient onboarding/intake functions.
• Strong knowledge of revenue cycle best practices, payer coverage policies, and health plan benefit design.
• Ability to analyze patient intake processes and communicate strategies to provide best patient care and experience.
• Strong leadership, communication, and team management abilities.
• Excellent problem-solving skills and ability to navigate complex transitions.
• Proactive, adaptable, and able to work in fast-paced, evolving environments.
• Familiarity with EMR/EHR & RCM systems (Athena, WeInfuse, or similar platforms) is a plus.
• Prior experience with change management or operational leadership is a plus.
• Experience with EDI enrollments, contract interpretation, and revenue cycle reporting is a plus.