Partnerships Customer Success Manager

The Partnerships Customer Success Manager is a strategic leader responsible for managing high-value, high-complexity partner relationships while driving long-term growth, retention, and expansion.

Key Responsibilities:

• Strategic Partner Account Leadership:
  • Own end-to-end lifecycle (onboarding through renewal/expansion) for top-tier partner accounts
  • Build and execute multi-year strategic partner plans aligned with partner business objectives
  • Serve as trusted advisor to partner executives and senior stakeholders
  • Lead cross-functional resolution of complex or escalated partner issues and risks
• Partner Growth and Retention:
  • Drive expansion and upsell opportunities in partnership
  • Proactively identify partner health risks and expansion signals

Required Qualifications:

• 3+ years in partnership management, account management, or business development (3+ in SaaS preferred)
• Proven track record managing a large ARR portfolio with partners or enterprise accounts
• Demonstrated renewal, expansion, and partner relationship management results
• Experience mentoring or leading others
• Executive communication & presence, strategic account planning, negotiation, cross-functional leadership, coaching/mentorship, risk mitigation at scale, partner business acumen