Partner Operations Manager, MSSP

Horizon3 is seeking a Partner Operations Manager, MSSP to build and manage the operational foundation supporting our MSSP, MSP, and Telco partners.

This hands-on role will own the processes, data, reporting, and cross-functional coordination required to improve partner onboarding, activation, consumption visibility, renewals, and recurring revenue. You will turn complex business requirements into scalable, measurable workflows across Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success.

The ideal candidate brings strong operational judgment, analytical rigor, and experience supporting service-provider or recurring-revenue business models. You are comfortable navigating complex partner and customer hierarchies, identifying gaps across systems and processes, and driving practical improvements from concept through execution.

Own MSSP, MSP, and Telco Operations

• Manage the partner lifecycle from onboarding and activation through expansion, renewal, and offboarding.

• Establish clear operating workflows for partner, parent-account, customer, tenant, subscriber, and end-user relationships.

• Coordinate licensing, provisioning, usage, consumption, billing, and recurring-revenue processes.

• Establish operating rules that distinguish service-provider relationships from traditional reseller and referral motions.

• Partner with Account Owners to monitor activation, adoption, and consumption and coordinate action plans for stalled or underutilized accounts.

• Maintain visibility into renewals, expansions, risks, ownership, and next actions.

Build Visibility and Operational Scale

• Build reporting across active partners, managed customers, usage, recurring revenue, pipeline, and renewals.

• Translate business requirements into workflows, decision rules, SLAs, data requirements, dashboards, and system requirements.

• Partner with internal teams to improve Salesforce, PRM, provisioning, billing, and reporting workflows.

• Identify and implement process and automation improvements that reduce manual work, improve data quality, and strengthen the partner experience.

• Establish repeatable controls and operating rhythms that support accurate forecasting, clean ownership, and reliable partner and customer data.

Lead Cross-Functional Execution

• Serve as the operational point of contact for MSSP and Telco requests, exceptions, and escalations.

• Manage intake, prioritization, cross-functional handoffs, and follow-through across internal teams.

• Communicate performance, risks, bottlenecks, and recommended actions to stakeholders and leadership.

• Facilitate recurring operating reviews that align Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success around partner performance and priorities.

In Your First 90 Days, You Will

• Learn Horizon3's MSSP and Telco models, systems, data, and partner relationships.

• Assess current onboarding, provisioning, consumption, renewal, and reporting workflows.

• Define partner and customer account hierarchies, ownership, and data requirements.

• Document priority processes and establish an intake and escalation framework.

• Launch a recurring MSSP and Telco operating review.

• Recommend improvements to activation, consumption visibility, forecasting, data quality, and operational efficiency.

Over Time, You Will

• Give stakeholders a reliable view of partner activity, customer relationships, consumption, recurring revenue, renewals, and risks.

• Create clearer, more consistent operating rules for MSSP, MSP, and Telco motions.

• Improve partner activation, adoption, renewal readiness, and expansion visibility.

• Reduce manual work and process friction through better workflows, systems, reporting, and automation.

• Help Global Partner Operations scale with greater predictability, accountability, and cross-functional alignment.