Outbound Sales Agent (Appointment Setter)

About the Company & Opportunity

We are an established and rapidly expanding UK-based enterprise specializing in cutting-edge, eco-friendly insulation and energy-saving solutions for residential and commercial properties. Our high-performance products help property owners significantly lower their heating costs, combat rising utility bills, and reduce their environmental footprint. To support our accelerating market growth across the United Kingdom, we are seeking a highly motivated, results-driven Outbound Sales Agent to join our dynamic offshore team. In this pivotal remote role, you will conduct high-volume outbound calls to engage prospective customers, identify their energy-efficiency needs, and successfully secure qualified appointments for our UK-based field consultants. The ideal candidate brings a proven track record in cold calling or appointment setting, possesses flawless English communication skills, and thrives in a fast-paced, target-driven environment where resilience and rapport-building are rewarded with lucrative conversion bonuses.

Key Responsibilities

• Conduct high-volume outbound calls to prospective UK customers using our dedicated cloud-based dialing system.
• Introduce the company's premium product portfolio in a professional, engaging, and consultative manner.
• Effectively qualify sales opportunities by identifying customer pain points regarding energy efficiency and insulation.
• Consistently hit the performance target of securing a minimum of 2 confirmed bookings/appointments per day to be transferred to the UK field sales team.
• Maintain meticulous CRM records, ensuring all call notes, customer data, and dispositions are accurately logged.
• Actively participate in regular training, continuous coaching sessions, and team alignment meetings.

What We Look For in Our Team

• Outstanding interpersonal skills and the ability to build immediate trust over the phone.
• A positive, professional, and solution-oriented attitude when handling rejection.
• A genuine coachability and desire to receive ongoing performance feedback for professional growth.
• High levels of integrity, reliability, punctuality, and a customer-centric approach.

Performance Measures & Compensation Perks

Your success and progression in this role will be directly measured by:

• Target Achievement: Meeting the baseline standard of 2 booked appointments per day.
• Conversion Bonus: Opportunity to earn lucrative performance bonuses when your booked appointments successfully convert into completed sales by the UK team.
• Daily outbound call volume and talk-time activity.
• Adherence to compliance, call quality scripts, and professionalism standards.
• Accuracy and timeliness of CRM updates.

Home Office & Technical Setup

To ensure seamless operations, candidates must possess the following infrastructure prior to onboarding:

• Hardware: A reliable desktop or laptop computer with processing speeds suitable for uninterrupted business applications.
• Connectivity: A dedicated, high-speed fibre broadband internet connection (with a backup solution) optimized for stable VoIP calling over Wi-Fi/Ethernet.
• Peripherals: A high-quality USB headset equipped with a noise-cancelling microphone.
• Environment: A quiet, professional, and isolated workspace entirely free from ambient background noise.

Requirements

Essential:

• Experience: Minimum of 1 year of proven experience in outbound sales, cold calling, or appointment setting.
• Dialer Proficiency: Experience with or a strong willingness to utilize Hostcomm, as this is the primary cloud-based predictive dialing platform used by the company to place outbound calls to the UK.
• Communication: Flawless spoken and written English with a clear, professional, and accessible telephone manner.
• Skills: Strong active listening, objection handling, and consultative negotiation skills.
• Mindset: Self-motivated, highly resilient, target-driven, and capable of working productively in a standalone remote environment.
• Software Proficiency: Good computer literacy, with practical experience utilizing CRM systems and standard office suites (Microsoft Office or Google Workspace).

Desirable:

• Prior experience targeting the UK residential or commercial B2C/B2B market.
• Background or familiarity with the home improvement, construction, renewable energy, or insulation sectors.