Operations & People Associate

About Superbolt: Superbolt is a premier, internationally recognized direct-to-consumer (DTC) marketing powerhouse, brand scaling accelerator, and cross-functional creative agency headquartered in New York City, operating on an absolute mission to protect, automate, and expand long-term commercial growth for digital brands that matter. Combining a world-class, multi-disciplinary collective of digital performance marketing experts, tech-driven data strategists, and visual creators under one unified digital roof, Superbolt manages high-velocity acquisition channels for scaling consumer platforms globally. Driven by an execution-focused, high-craft corporate philosophy that values absolute ownership, meticulous detail execution, and a relentless bias toward solutions, the agency provides high-agency administrative professionals with an uncompromised remote canvas to leverage state-of-the-art office ecosystems, manipulate complex team metrics, and deploy robust people support engines safely across Canada.

Position Overview

We are seeking a highly analytical, detail-obsessed, and systems-minded Operations & People Associate to join our core centralized Operations division in a full-time remote capacity across Canada. Operating as the primary operational anchor and cross-functional connective tissue driving our internal business support engines, you will step up to claim true individual strategic and operational accountability across a broad, threefold scope: corporate administrative execution, distributed people operations, and ad-hoc team workflow optimization. Shifting completely away from routine lead cold-calling, complex software coding, deep financial audit indexing, or passive data log entry queues, you will run an active corporate enablement lab—partnering face-to-face with growth experts, creative directors, and steering committees. This position requires an internet-native or digital agency veteran with 2+ years of background who architectures polished team decks fluidly natively using Presentation Design structures, administers cross-cutting corporate support mechanisms smoothly natively using Virtual Assistant guidelines, and commands complex workspace tools confidently under strict Eastern Time (ET) business hours.

Key Responsibilities

• Polished Corporate Presentation Architecture: Own, design, and implement high-signal presentation decks and reporting structures for comprehensive internal team meetings, translating abstract campaign numbers into crisp visual insights cleanly natively utilizing Presentation Design guidelines.
• Full-Lifecycle Billing and Expense Governance: Prepare, verify, and process ongoing client and vendor invoices, managing automated expense reimbursements while tracking corporate ledger lines with uncompromised accuracy natively leveraging Virtual Assistant practices.
• Comprehensive Calendar and Memo Coordination: Orchestrate cross-functional calendar management, schedule executive sessions, and help draft multi-tiered monthly operational memos for the corporate steering committee to maintain high organizational visibility.
• Performance Management System Upkeep: Maintain and support Superbolt’s internal performance evaluation architecture, updating tracking milestones and ensuring absolute database hygiene across team reviews.
• Frictionless Talent Ingestion Support: Coordinate the end-to-end administrative onboarding and offboarding workflows for distributed teammates, ensuring proper software provisioning, handbook distribution, and profile archiving.
• Internal Organizational Structure Governance: Keep the unified company org chart up to date, program programmatic team time-tracking metrics registries, and coordinate internal Net Promoter Score (NPS) loops to monitor internal cultural health.
• Omni-Channel Partner Communication Triage: Manage and streamline external email correspondence channels and partner updates beside distributed vendors, contractors, and agency stakeholders to eliminate delivery bottlenecks.
• Ad-Hoc Tactical Issue Resolution: Jump proactively into distributed Slack channels to resolve unexpected resource bottlenecks on behalf of client-facing growth cells, approaching operational challenges with a positive, solutions-oriented can-do profile.

Required Skills & Qualifications

• A minimum of 2 years of verified professional history running advanced business operations, human resource administration, executive virtual assistance, project coordination, or administrative office consulting.
• Expert-tier capability formatting slide layouts, structuring content cards, and managing asset symmetry natively utilizing Presentation Design techniques.
• Practical operational familiarity managing task lists, scheduling stakeholder syncs, and reviewing ledger documentation natively using Virtual Assistant standards.
• Deep, authoritative technical proficiency navigating the Google Workspace suite (Docs, Sheets, Slides, Drive) and managing workspace rules inside Slack.
• Time-Zone Sync Requirements: Position requires the absolute baseline operational readiness to work fully aligned and synchronized to Eastern Time (ET) zone business hours to support a distributed New York headquartered agency structure.
• Outstanding written and spoken verbal communication traits in fluent English, enabling total clarity when authoring executive committee memos or coordinating external partner emails.
• An independent, highly self-directed operator profile capable of staying deeply engaged, responsive, and available under a 100% remote layout.
• Contractual Structural Sourcing: Position is structured as a full-time Contractor of Record engagement in Canada with an anticipated start date running across July/August 2026.
• Location Context: Position open exclusively to qualified administrative operators based permanently and resident within the borders of Canada to operate under a remote work-from-home setting.

Preferred Strategic Indicators (Nice to Have)

• Prior commercial media or operational assistant history operating explicitly within the high-velocity spaces of a digital marketing agency, performance growth house, or DTC e-commerce tech startup.
• Direct hands-on experience utilizing generative AI workflow tools, language models, or prompting interfaces (such as Claude or ChatGPT apps) to accelerate content synthesis.
• An outcome-driven personal philosophy rooted in high operational curiosity, an absolute passion for making busy team members’ lives easier, and an intense drive to manage back-office systems with uncompromised precision.

What We Offer

• Vetted, Regional Remote Monetization Blueprint: A competitive full-time baseline contract compensation of $5,500 CAD per month, calibrated precisely to evaluate your operations authority, presentation craftsmanship, and administrative support velocity under a stable framework.
• The exceptional professional canvas to claim a foundational operational support seat, directly unburdening client-facing growth cells for a market-leading DTC marketing agency.
• Profound work-from-home remote parameters offering a 100% remote virtual setting across Canada, flexible task management trust, and zero physical geographic office commuting friction out of any province.
• Access to elite digital marketing workflows, collaborative workspace models, and a highly innovative global team culture that values continuous hard skill scaling.
• Generous time-off tracking parameters, providing an uncompromised flexible paid time off model paired with full, company-closed team holiday closures to foster deep rest.