Onboarding Specialist - Fulfillment Department

The Role

As an Onboarding Specialist in the Fulfillment Department, you will play a vital role in ensuring our customers seamlessly transition into the world of DeFi. You will be the first line of support for client queries, providing Zoom onboarding support, and ensuring clear and continuous communication with clients. Your responsibilities will also include the escalation of client queries to the relevant team members and general administrative duties.

Key Responsibilities

Client Onboarding:

• Act as the primary point of contact for client queries during the onboarding process.
• Provide Zoom onboarding support to ensure a smooth transition for clients into the Decentralized Masters platform.

Communication and Escalation:

• Maintain clear and continuous communication with clients to address their queries and concerns.
• Escalate client queries to the relevant team members for resolution.

Administrative Support:

• Handle general administrative duties related to the onboarding process.
• Assist in maintaining accurate records and documentation.

Requirements

What will you bring?

1. Native English speaker (or at least professional level)
2. Proven experience in a Customer Onboarding or Customer Success role
3. Familiarity with DeFi or Crypto is an added advantage
4. Experience with word-processing software and spreadsheets (e.g., Google Suite)
5. Knowledge of online calendars and scheduling (e.g., Google Calendar)
6. Excellent phone, email, and instant messaging communication skills
7. Excellent time management skills
8. Solid organizational skills

Benefits

What do we offer?

• Competitive salary package
• Full-time position
• Unlimited Paid Time Off (PTO)
• Team off-sites
• Young and dynamic culture with team members across 15+ countries
• Fully remote with a supportive team; work from anywhere in the world!