Job Description
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Duties and Responsibilities
- Project manage onboarding for a high volume of customers (20-40 monthly) via phone, email and video calls
- Support customers with their data migration via export & import tools
- Assess customer specific needs and guide customer configurations accordingly
- Train new customers and their staff on the website's functionality
- Deliver a world class and efficient customer launch experience
- Act as a liaison between the customer and the Product team to represent the customer feedback
- Proactively address issues and manage escalations
- Collaborate with the Vice President of Customer success to build out Onboarding systems and playbooks
Requirements
- 2-4 years of relevant onboarding, training, customer service, or project management experience
- Motivated by the success of others and helping customers
- Experience with data migration & Microsoft Excel
- Effective project manager
- Ability to communicate effectively in written & verbal form
- Attention to detail & organization
- Adept at using technology (CRM, Slack, etc) to function effectively in a remote environment
- Comfort working at a fast paced and evolving company
- Ability to quickly learn new software products & become a product expert
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
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Hireframe
View Company ProfileHireframe is a cutting-edge technology company that specializes in recruitment and hiring solutions. With a strong focus on innovation and customer satisfaction, the company aims to revolutionize the way businesses find and acquire top talent. By leveraging advanced algorithms, artificial intelligence, and data analytics, Hireframe provides a robust platform for companies to streamline their hiring processes, reduce costs, and improve the overall quality of their personnel. The company's user-friendly interface and intuitive tools enable employers to easily post job openings, manage applications, and conduct interviews, all in one place. Moreover, Hireframe's extensive database of pre-vetted candidates and personalized job matching capabilities help ensure that the best candidates are connected with the right opportunities. As a result, Hireframe has become a trusted partner for businesses of all sizes, from startups to multinational corporations, seeking to build and maintain a high-performing workforce. With its commitment to excellence, flexibility, and customer-centric approach, Hireframe is poised to become a leader in the recruitment and talent management industry.
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