NHS Pensions Administrator

We’re Civica, a company that creates software and delivers services to support critical public sector needs globally. Over 5,000 public bodies rely on our solutions to serve more than 100 million people across government, education, health, and care sectors. With over 21 years of growth, we’re expanding our HR & Payroll services, helping clients achieve accurate, compliant, and trusted outcomes. These roles are based in Belfast but can be performed fully remotely.

As an NHS Pensions Administrator, you’ll play a vital role in delivering high-quality pension services to NHS clients using Civica’s payroll platforms. Reporting to the Team Manager, you’ll handle administrative tasks such as data entry, record management, processing benefit statements, managing retirement applications, and resolving customer queries. This is an entry-level role where precision, attention to detail, and exceptional customer service are essential.

You’ll join a collaborative team where you’ll develop skills, take ownership of your work, and contribute to helping NHS staff manage their pension needs effectively. If you enjoy working with data, supporting customers, and growing within a supportive environment, this role offers a fantastic opportunity to advance your career at Civica.

Key Responsibilities

• Handling data input and administrative processing
• Maintaining both paper and electronic records
• Organizing and processing incoming information
• Assisting with customer queries related to pension benefits
• Generating benefit statements for members
• Managing opt-ins and opt-outs for the NHS Pension Scheme
• Processing refund requests and retirement applications
• Guiding members through the retirement process
• Managing incoming and outgoing mail
• Supporting Senior Pensions Administrators as needed
• Performing general administrative duties

Requirements

• Proven experience delivering excellent customer service in a customer-focused environment
• Proficiency in Microsoft Word and Excel
• Ability to prioritize tasks and remain composed under pressure
• Strong communication skills, both written and verbal
• Exceptional accuracy and attention to detail
• Willingness to follow established procedures and guidelines
• Ability to work independently and collaboratively in a team
• Strong time management and organizational skills
• Adaptability to change and a commitment to continuous improvement
• Logical problem-solving abilities
• A proactive, solution-oriented mindset

Experience / Qualifications

• Education to GCSE level (or equivalent) including Maths and English
• Prior experience in a customer-focused role
• Strong organizational and time management skills
• Excellent interpersonal and communication abilities
• Methodical and analytical approach to work
• Exceptional attention to detail

Why You’ll Love Working with Us

At Civica, we’re passionate about leveraging technology to improve public services and outcomes for citizens. We foster a supportive environment where you’ll grow professionally, achieve career milestones, and make a meaningful impact. Our commitment to work-life balance, financial security, and health benefits ensures our employees thrive both personally and professionally.

Benefits

Time Off & Work-Life Balance

✔ 25 days of annual leave plus bank holidays
✔ Option to purchase up to 10 additional days of leave
✔ Days of Difference – Up to 3 extra days off for volunteering

Financial Well-being & Security

✔ Pension contributions with a 5% employer match
✔ Income protection covering up to 75% of your salary for long-term illness
✔ Life assurance offering a 4x salary tax-free lump sum
✔ Critical illness cover with a £25,000 lump sum (extendable to dependents)

Health & Perks

✔ Private medical insurance for fast access to healthcare
✔ Health cash plan for reimbursement of physiotherapy, therapies, and more
✔ Dental insurance covering routine and emergency care
✔ Electric Vehicle (EV) scheme with a range of electric and hybrid vehicles
✔ Affinity groups for employee-led communities
✔ Bounty bonus for referring friends

Civica is dedicated to building an inclusive and diverse workplace. We value a variety of perspectives and welcome applicants from all backgrounds, cultures, and experiences. Our recruitment process is designed to ensure fairness, transparency, and equal opportunity for all candidates.