National Production Manager

The Role

The National Production Manager is responsible for two core functions critical to the company's expansion strategy: (1) leading end-to-end new market launches across North America, and (2) onboarding key production leaders to run high-performing, customer-focused operations ensuring they are trained, certified, and operationally ready before, during, and after launch.

Responsibilities of National Production Manager

New Market Launch

• Serve as the primary boots-on-the-ground lead for all new market openings, physically present at each location to drive setup and launch execution.

• Oversee office and warehouse buildout, ensuring each facility is operationally ready -- properly equipped, organized, and compliant with Jacuzzi Bath Remodel standards -- prior to launch.

• Recruit, onboard, and train new production staff including; Installers, Installation Managers, Warehouse Supervisors and Production Managers, ensuring all team members are certified and field-ready before the market launch.

• Own the end-to-end launch timeline and budget for each market; identify and escalate risks proactively to senior leadership.

• Coordinate with cross-functional teams (Sales, Marketing, Operations, Supply Chain, IT, HR, Finance) to ensure all systems, inventory, and support structures are in place at launch.

• Develop and maintain a standardized market launch playbook that codifies the setup process -- from site selection through first installation -- and continuously improves it based on field learnings.

• Establish post-launch reporting on operational readiness, production performance, and quality metrics for executive visibility.

Production Leadership Training

• Deliver comprehensive onboarding and ongoing training programs specifically for Production Managers and Installation Managers in all markets.

• Train Production Managers and Installation Managers on project scheduling -- including job sequencing, crew coordination, and timeline management.

• Provide hands-on training on CRM (Salesforce) navigation, including pipeline management, job status updates, customer notes, and reporting, ensuring consistent platform adoption across all markets.

• Develop and deliver customer interaction training, equipping Production Managers and Installation Managers with the communication skills, professionalism standards, and escalation protocols needed to deliver an exceptional customer experience.

• Partner with Operations leadership to develop and continuously refine standard operating procedures, ensuring training content reflects current best practices and business expectations.

• Assess field competency through ride-alongs, job site visits, and performance reviews; identify gaps and deliver targeted coaching to bring individuals to standard.

• Track training completion, certification status, and field performance metrics; report findings to senior leadership and adjust programs to address recurring gaps.