Mission Operations Specialist

Shift5 is building the data platform for onboard operational technology (OT). We deliver cybersecurity, predictive maintenance, and compliance capabilities that enable defense and commercial fleets to operate with greater readiness, resilience, and mission assurance.

We are seeking a mission-aligned Mission Operations Specialist to support the installation, configuration, testing, and sustainment of Shift5 solutions across customer platforms.

This role sits at the intersection of Field Integration, Hardware & Software Deployment, and Systems Sustainment and will play a critical role in supporting Shift5’s next phase of growth.

This is an active, field-oriented remote role (based out of Fort Hood). It requires a desire to get hands-on in the field with customer platforms, technical fluency in hardware and software installation, ownership of field deployment procedures, an ambitious mindset to do whatever it takes, and the relentless drive needed to solve the toughest problems facing our customers.

What You’ll Do

• Install Shift5 hardware, sensors, networking equipment, and cabling on military and commercial platforms in industrial, maritime, rail, or defense environments.
• Configure, install, and update software applications, operating systems (Windows/Linux), and system images across customer hardware.
• Execute installation procedures, startup checklists, and operational verification tests to ensure system readiness and compliance with Shift5 quality and safety standards.
• Travel and deploy into the field to work directly alongside customers and Mission Deployment Engineers, leading on-site integration, upgrades, and preventative maintenance activities.
• Troubleshoot basic hardware, software, network, and installation issues on-site, escalating complex technical challenges to Mission Deployment Engineers.
• Document installation activities, equipment configurations, and test results while preparing and maintaining deployment kits, tools, and equipment.

What We’re Looking For

Required

• Experience in supporting technical equipment, field installations, electronics, networking, IT systems, or related hands-on technologies (1–4 years).
• Proficiency with common hand tools, basic electronic test equipment, Windows operating systems, and basic Ethernet/IP-based communications.
• Strong mechanical aptitude, attention to detail, and ability to read basic technical procedures.
• Hands-on experience with technical troubleshooting, hardware assembly, software installation, and system testing in field environments.
• Comfort operating in dynamic, fast-paced environments, with the ability to lift up to 50 pounds in industrial, maritime, rail, or military settings.
• Associate degree, technical certification, military technical training, or equivalent hands-on experience.
• Highly self-motivated with a strong bias for action, proactive problem-solving skills, and willingness to travel up to 30% domestically and occasionally internationally.
• Security Clearance: Active U.S. security clearance, or the ability and willingness to obtain one.

Preferred:

• Familiarity with military land-based transport vehicles is a plus, with communication systems experience.
• Military technical experience in electronics, communications, aviation, maritime, maintenance, IT, or related defense fields.
• Experience supporting DoD, aerospace, maritime, rail, or industrial customers.
• Familiarity with Linux operating systems, multimeters, logic analyzers, wiring diagrams, and installation drawings.
• Experience installing ruggedized computers, sensors, or networking equipment on operational platforms.