Mid-Level Product Manager (Web & Mobile)

The role is for a mid-level Product Manager to work directly with customers to understand their pain points and turn individual asks into scalable solutions across the entire customer base. This position spans both web and mobile platforms, with a strong emphasis on compliance and platform consistency. The ideal candidate will collaborate closely with Engineering, UX, Solutions Consulting, and Support teams.

The candidate must be deeply curious about customers and how the product functions in their hands, capable of making data-driven prioritization decisions, and comfortable working in a triad model (Product, Engineering, UX).

What you'll work on:

• Engage directly with customers to identify pain points and use cases, particularly focusing on customer-raised requests
• Translate individual customer problems into scalable solutions for the broader customer base, not just the requesting account
• Address compliance requirements across both web and mobile platforms
• Ensure parity and platform-appropriate design when translating web features into mobile features
• Define and prioritize projects and tasks based on evidence and stakeholder input
• Proactively report progress and challenges to stakeholders and leadership
• Lead product briefs in collaboration with Engineering, UX, Solutions Consulting, and Support
• Conduct gap analyses across multiple platform areas to identify compliance or customer need shortcomings

What you bring:

• 3-5 years of experience in Product Management (or equivalent experience translating customer needs into shipped features)
• Genuine curiosity about customers and their product usage
• Ability to clearly articulate problems, proposed solutions, and trade-offs
• Strong communication skills for engaging with customers, internal stakeholders, and engineers
• Experience working in a triad model (Product, Engineering, UX) and direct customer interaction
• Solid instincts for user experience, ensuring features are both usable and functional
• Comfort working across web and mobile product surfaces

Nice to have:

• Experience with AI tools applied to product workflows
• Data-driven decision-making
• Experience defining and measuring success metrics for shipped features
• Ability to uncover common themes across disparate customer feedback

Why this role matters:

This Product Manager will bridge the gap between individual customer problems and scalable solutions, ensuring the product remains consistent, compliant, and user-friendly across web and mobile platforms. The role offers direct ownership from discovery to delivery, shaping the overall customer experience.

Benefits:

• Flexible work hours and location with an emphasis on energy management
• Access to online learning platforms and professional development budgets
• A collaborative, non-siloed environment fostering team growth
• Dynamic social culture with team lunches, social events, and creative input opportunities
• Health insurance
• Leave benefits
• 13th-month pay